Review Time
I am from India and I have got five $5 virtual visa gift cards but don't really know where to use them. It's not getting accepted anywhere on the e-commerce websites like Amazon, Flipkart, Meesho etc. and whenever I write to customer support I get the same automated reply but no solution. I would request someone to call and help me, please. No one from the support team is ready to help for months now. Please help mee!!!
It's a scam!!! Unite Students had emailed me about a £250 cashback at the end of the year because I had signed a contact to live in one of their accommodations. Pre-paid digital solutions emailed me to provide Personal Details, like my ID etc etc, so that I can activate my supposed card, and get the cashback from them. I emailed them a thousand times to help me access is, and they kept replying in coded messages, and then just stopped replying at all. It's a scam, and they've taken my personal information for it. I wish that they shut down, so no people bother with them anymore. Still to this day I wonder if I was supposed to get cashback at all...since the original email was from Unite Students.
I got this card as a gift from hiring broadband with NOW TV. I don't recommend it. Terms and Conditions state extra fees if you have to renew your card after the expiry date and any unused money, it will be kept by them. After reading reviews here, I did what other users suggested- getting an Amazon voucher and... they payment got rejected. Contacting customer service was easy through live chat and they 'unblocked' the payment but this system and having to give them so many personal details doesn't give me confidence in the company. If you can use another method of gifting money- do! I don't think I will use them again.
Similar to others here I also received this card as a gift from work. I had the same issue as a lot of people where the card wouldn't work on amazon. I think that's because amazon doesn't use the 3 digit security code maybe. I used the little live chat in the bottom right of the screen and had a 2 minute convo where the support agent saw the blocked transaction and unblocked amazon so that it would work. He said it would take 2-3 business days to work but the transaction was able to go through less than 24hrs later without a hitch.Really surprised by everyone saying support sucks because I had a great experience resolving the issue and these reviews really worried me lol. Maybe they've seriously stepped up their game? Or I got the best support agent at the company haha, seems unlikely though.
I honestly would like to know how you access your card balance, transactions etc. When I try prepaid digitalsolutions.com as stated on the back of the card I always get some B.S. that I was directed from another site and can NEVER access online. And no, you won't find my damn account because it is a new card and I cannot access online! It is extremely frustrating and always have to call.
Aweful experience. Why they need SO MUCH ID is beyond me. If you haven't got up to date photo id and a recent bill you want to expose to these peopleyou get nothing.The "paid in Australian dollars" is an obvious lie so, if you live in Australia, take 30% off what you THINK you're receiving. Ive spent several DAYS trying to sort out a SMALL exchange and while their support team have been alright, they're no good to me if they're simply informing me that the money I EARN is worthless without what they consider appropriate identification. For the life of me I do not understand WHY they want SO MUCH identification. I log in through my Google account and frankly, Google already has TOO MUCH of my ID already. I'd give this company zero if I could. Having a great team to sort through ALL the problematics is hardly a recommendation. World class complaints department...just doesn't cut it.
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