Review Time
To start, this is not a scam website. However, they designed the product so poorly that it almost become one. The card cannot be used in a lot of outlets and cannot be used as a combined payment with other cards, making it almost unusable in a lot of purchases. Secondly, their CS is horrible. The email and live chat support just keep providing canned replies that are not related to your issue. They are not helpful at all and keep pointing you at fault when they are the one who cannot comprehend a simple issue. The wait time for response is long.
Cannot even access the card. I have redeemed and activated it, but now cannot access it. Page just says "Error, will fix later". The reviews are not looking good and this is already a bad sign. I don't think I will receive my card and I think they just straight up scammed me.
It's a really silly service. The card does not work on so many website (wanted to just connect it to my paypal, did not work). Even on stupid Temu it does not work, nor Apple Pay :D What was I supposed to do with this money?? But luckily buying an Amazon gift card worked.
Card current balance information was readily accessible, but only as a website feature. This is clumsy when compared with an app. I was able to add the card information to my wallet and was always able to access this through Apple pay. Very convenient.I'd highly recommend obtaining this card as a digital card and forego the physical card. Much easier to use, including through Apple pay and on line.It's important to read the t's and c's for use of this card as there are numerous restrictions on how the card can be used.
They shouldn't deserver any star. I have several prepaid card under my name with same name/email/physical address. But these guys without notifying marked all my card inactive. I only realize when I tried to make a purchase and card was getting declined. Spoke several times with their customer support agent and each time they repeat that I will get an email within 5 business days. Its been three weeks now and almost made 7 call to their support team but yet no update from them.This Business should be marked under scrutiny by Federal Teams because they didn't even notified to customer while making any changes on the card/account. Pathetic support team
Put money on to a prepaid card as part of work rewards. Couldn't log in to account as my username and password not working. Emailed customer services to reset the account and keep being sent the same email to provide the same information to access MY account! I am losing patience with this and they have MY money!
Tried entering both the token number and the card info that was given in the email. Didn't work after multiple tries, so I called customer service. They asked for so much unnecessary personal information because they told me that my name was "on a national watchlist." Sounds like a scam to me.
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