Review Time
I had a $200 digital card and was able to use all but $42.50. Then the card was unable to be used and the CVV code kept stating it was invalid each time I tried to use it. I finally decided to contact the company via chat on the last day before expiration. Every representative just kept stating card was expired and nothing could be done. I asked to escalate the case and was told a supervisor would contact me via email and no email ever came. I contacted the company again and was told they would not make any arrangements despite error with card prior to expiration. The last representative told me they would be disconnecting me from the chat.Worst experience ever!
I tried using the card at a gas station and was asked for a pin number that I did not receive with the card. So I put it aside to use and was forgotten. Found it only to see that it had expired. Tried contacting the companies number only to get a recording that said card expired and could not get a hold of a representative, the old chase your tail conversation. Tried the web site that was on the back of the card, that was a dead-end. It was mentioned you could get an extension, but if you can't make contact, I guess that's out. Well in Maine law these cards don't expire, so to channel 13 and the attorney Generals office I go. Maybe they can get to them for an update on the card.
They state that a card will arrive in Canada in 7-10 business days. 20 is more accurate. When you ask for tracking, they give you a million excuses to not give out the tracking. The customer service feels robotic and not helpful at all. Do not expect them to follow through on the expectations set.
They promise in terms and condition to deliver within 20 business days. My €600 card was ordered with plenty margin to be part of my travel budget for my trip to Italy. When checking up the status of my ordered physical card, three days before my trip, since I was getting concerned, I was told the card was still "in the process of creation" and that "delivery timeframe is 20 business days after shipping is complete", whatever that would mean. Today, the day before my trip, finally the card arrived but it turned out my email to check the status of the card had triggered the card to be cancelled which I never requested, I just told I needed the card by May 1st when I was asked if I wanted a digital card replacement. Now I have to wait another month for receiving a replacement, assuming I will ever get one that is possible to activate before its expiry date.Recommendation is to avoid prepaid digital solutions or programs like Xexec that tend to not be careful in their sourcing. I which I had looked them up here before piping my €600 reward to this /dev/null
Completely trash company. Please do everything you can to avoid them. I recently obtained another prepaid card and added it to my wallet but when I used the virtual card to buy something online it kept saying the CV was invalid even though I was putting it in correctly. They just steal money from people...
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