Review Time
I just wanted to say that I have communicated with PreSonus for products that were out of warranty and even End Of Life. Any contact I've had with any person via phone or text has been very short, unhelpful and they don't seem to be willing to answer direct questions such as information about specific products and or part numbers. PreSonus does not care about the end user at all unless you have brand new equipment that's under warranty and that's really disappointing.
As a working musician, I can't stress enough how awful PreSonus is. The unit they sent me [ 600£ audio interface ] had numerous issues over the 12 months I had it, it became unusable so I sent it for repair. This took 2 MONTHS! It returned partially fixed and has now become unusable again. Very unhelpful support from Presonus, their technical advisor BUTCH was unhelpful and ignored the questions he didn't want to answer. I'm now left out of pocked with much wasted time. AVOID!!
A month after buying a PreSonus Studio 1810c, the headphone output started constant squealing and cracking. The mains were fine, so it kept using it. Then channels 1 and 2 died. The unit was replaced. 13 months later (just out of warranty), the replacement's mains were squealing, and direct monitoring stopped working. When it works, they're nice, with good features and sound. But PreSonus gear simply doesn't belong in any setting where profession work needs to be done.
Used my AUDIOBOX USB 96 just a few times over 18 months, and had less than six hours on it. Last week I hooked up two mics. #2 input no workie! Back and forth with Cust service, sending documentation and videos for a few days, and finally they said "sorry but you need to send it in for repairs," which would be $85. Not too cool since they cost under $100 for a new one. Nah! No more Presonous stuff for me!
Most unstable DAW i’ve ever used. Maybe they should put more effort in making the program itself work smoothly instead implementing halfworking features from other DAWs. Still hope, but it gets less from crash to crash. Support is there which is good, but it was never actually helpful in solving any problem.
They are a pretty decent company. I've been using their products (speakers, audio interface, DAW) and the quality of the products are also really good. Especially, Studio One made my music production easier and faster. Their CS also responds pretty quickly. I don't have any issues so far.
Presonus Studio One is an absolute great product, but their support is so incredibly bad. They will only answer you once every 2 days, only with unhelpful stuff. I don't know who works there, but they should really do a better job. They will lose customers with support like this.
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Music is our life, PreSonus is our day job. Go #TeamPreSonus!
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