Review Time
One of our ULT15 burned internally, the switching supply of main audio module is gone. Unfortunatelly Presonus cannot provide new Pascal T-PRO module nor the whole electronic module as a sparepart. They just sold many of ULT loudspeakers with 6 year warranty with no sparepart warehouse. Just only some answers with no sence to the issue. So, sorry, we have 3x ult18, 2x ult15, 2xult12, 2x air12 and I'm so angry I took Presonus.
Presonus is extremely disapointing. Being Presonus user I am shocked how much not working stuff Presonus released and sold sience I became Presonus hardware owner. At first all worked fine, but I was working on free version of th software. I got me StudioLive 16R Mixer. A very expensive audio unit. Everything worked fine, until some driver update release where after installing I noticed that when watching YouTube videos voice pitch was tuned down in all videos. I reversed back to old driver. Over 20 drivers were released sience then and not a single one working. Today I installed Windows 11 on my new computer together with the latest drivers for my mixer. No noticable pitch shift in videos to be noticed, but the control software for mixer dont work at all making the mixer unusable. Few years ago I could control mixer from my phone but even that they dstroyed by releasing some update that didnt work with android version of my phone. DAW software for recording that i use is also Presonus Studio One, and also a very expensive piece of software. I have Artist version and sometimes I subscribe to Spheare to get more features and new version of DAW. Studio One also have its own problems. When you try to install it with all of its content you will notice that MVP loops was not installed. You try by any ways possible to install it, and it seem impossible. MVP loops are sound files for Presonus ATOM, a drum pad from Presonus that I also have, so it is third thing NOT working, because of software NOT working. Presonus support workers wont help. Their only way to fix stuff it is telling you to restart computer reinstall software and stupid stuff you done 100 times before even contacting them, so getting help from Support is pointless. These guys know less about fixing computer related problems then your grandma. Presonus, please fire useles people from your staff and pull your heads out of your holes!! YOU ARE USELESS AND EXPENSIVE! You gonna fix the problems or we gonna end up in refund court case, because I am sick and tired of being owner of very expensive hardware and software that is not working and not being fixed, and not even in plans for being fixed.
No customer support available. Payed good money for an interface now discontinued and no support for the current IOS. It is stated on their website that Quantum is supported but it is not. Presonus has not provided a way to contact customer support or even create a ticket. Since the purchase by FMC it's been all downhill. I will never purchase another Presonus product and inform others not to waste their hard earned money.
After 2 years of light home use my Studio live 16 0 2 failed to boot up. It took tech support 2 days to respond to my ticket request, and after several more days toing and froing wrongly suggesting my pc wasn't up to scratch, admitted it wasn't a software issue with my dead mixer, and the unit had to be sent off for repair.... a cost to me of £85 plus transport. A few days later I'm told it needs a new DSP board, another £250 and to add insult to injury, its not available for several months!!
This is the worst company I have ever dealt with in all my 35 years as an Audio Producer! I have always owned all my software but decided to try something different by buying into the Presonus Studio One+ yearly subscription. Biggest Mistake i have ever made!!! You cannot cancel as much as you try. Once they have your Visa you are screwed. I have tried canceling directly on my account page by pressing "Cancel Subscription" at least a dozen times and have sent at least a Dozen emails directly to their billing dept and all communications are ignored. I have had to cancel my Visa through my bank and I still receive an email from the company every single day that says " $215.00 payment to PreSonus was unsuccessful. We attempted to charge your Visa ending in XXXX for your PreSonus subscription again, but were unsuccessful. Please update your billing information to continue your subscription".I receive this every single day!!! Even though I have tried everything to cancel! Do yourself a favour and look up "canceling my Presonus Subscription" you will see all over the internet that every single person has the same problem when they want to cancel. Presonus has made sure that it is impossible to cancel. You are held hostage and so is your Visa. DONT FALL FOR THEIR SUBSCRIPTIONS!!! AND DO NOT GIVE THEM YOUR VISA NUMBER!! EVER! What a poor excuse of a company! I have done a ton of Audio projects all over the world for over 35 years and have never ever dealt with such bad customer service!!!
I bought a Presonus Quantum 2626 new from Amazon. It immediately showed problems: noisy pots especially on input 1, and intense hum and feedback if the host computer (a MacBook Pro laptop) is running on battery. Meaning that it probably relies on the host for grounding, or that there is simply no quality control at Presonus (I am inclined to believe the latter because I have seen other reports of noisy pots on the internet). Their customer service representative was very polite and prompt but not helpful (no, a return for service via the retailer is not a good solution, it was faulty out of the box and I wanted an exchange for a TESTED unit and not several weeks of downtime). So I asked Amazon for a refund instead and will avoid Presonus in the future.
IMPOSSIBLE to get a hold of anyone! Try to create a support ticket, tells me that I can't until I activate my account (have multiple products bought from them and registered on this account, in other words the account is already active), they offer to "re-send" the activation to my email, but when I click that button nothing happens. So I literally can't get help, because I need help to get help. Everything about the way they do support is HORRIBLE
I bought a pair of speakers which lasted 2 years and 3 months. That is shocking and they wont even offer a paid repair - so I am supposed to throw them out any buy a new pair?So many people have the same problemPreSonus Eris 3.5BT - AVOID LIKE THE PLAGUE
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