Review Time
So I have owned Presonus gear for a long time. Going on 13 years. When you could talk to a live person they were great. Now support is awful. I was having issues with Studio One and UC Surface working together after a simple update. They had me do a factory reset, yet forgot to tell me how and where to back up two years of settings. Now I am left high and dry with support regarding the issue, and they really dont seem to care anymore. Sad and very disappointing to say the least.
I've been using PreSonus preamps, mic processors, software, mixers and speakers. Absolutely excellent experience, only needed support twoce in the last 5 years, and they were on it! No complaints, excellent products!I love my Cdl12p cabinets. They are second to very few and I've had the pleasure working with some amazing audio equipment over 26 years.
It's obvious, that this company is not interested in their customers needs. Support ist really poor and the audio midi interface Quantum 2626, that I bought, as well. It has really low latency and a good sound, but that is it. It has many bugs and it's really not comfortable to work with. I will return it and say Good Bye to Presonus forever...
Support was really bad. In fact, I think it might be fake. I bought a faderport. It stopped working after a couple of days. Support had me doing lots of generic BS like uninstall/reinstall, update windows, update drivers, then they wanted me to update my BIOS and my chipset! I started a new ticket in hopes that I'd get a real support experience. Nope, I got an exact re-run. It was literally a cut and paste copy from the first time. I'm returning the Faderport. Very disappointing.
Presonus support is horrible. My product had a small issue and after sending it RMA based on presonus' advice. I heard nothing back for weeks. After asking them they told me it was unrepairable. No further information was given, no photos shown, basically there was no investigation of the product at all. Even though the repair costs I agreed to are already the price of a completely new unit they still would not repair. I paid for the costs of sending and even have to pay them for sending it back to me. There is no way of communication with presonus support except their website where they can hide behind delayed messages and just ignore angry responses. In short, do not buy presonus products, avoid dealing with this company at all cost.
Preface: I've purchased their hardware (to my regret) and software (generally better) for several years. Each new upgrade was purchased as well.. until Sphere. Signing up over a year ago for $14.95 a month, I had concerns that I was signing on to be a lifelong slave.. and they were just realized. I changed banks, their payment to the old bank didn't go through. Usually something like $14.95 wouldn't be a big deal. They get it caught up, everyone's fine. But not this time.The muse visited. Late night whatever hour, I fire up the DAW and begin working on the new song.... and then BOOM! the entire thing crashes (this has happened before and they have yet to respond to a crash report). But this time there's a message saying that they didnt' receive the $14.95 so version 5 (which occurred during the year and would have been $150 anyway) is no longer working. REALLY?! Over 14.95 not received on time you lay havoc on my DAW setup?! AND I lose the song?! Did I use what some might call profanity? Yep. Considering what just happened it's not surprising. What is was that their system recognized the terms, closed my ticket. WORD CHOICES ARE A CHILDISH EXCUSE WHEN YOU DON'T WANT TO TAKE RESPONSIBILITY FOR WHAT YOU'VE DONE. No reply, can't get the switchboard operator to put me through or give me his supervisor.... That goes right along with them wanting me to pay $75 for warranty exchange on a $150 faderport. The software is good. I'll miss it when I go back to Digital Performer.Someone wanna tell me why my being upset and choosing words THEY call profane or unprofessional is any excuse for the ACTIONS before, during and after the circumstances? What's next? Prohibition against playing a B-flat followed by a B? Seems they can be as out of line as they want and you're just expected to deal. Despite their lame hardware (really does sound like something Emerson would have made 20 years ago,) I had been referring people to their software. They can add that to the losses suffered because they couldn't manage to round up one single solitary Flutter.P.S. Tried to call a specific member of in-house sales I'd worked with before. Got put on hold for some 20 minutes before I hung up.
I have found PreSonus software very difficult and complicated to use. When I loaded the software called Studio One 4, for up my Audiobox USB 96 — which I purchased, I found the outputs where off instead of on and difficult to configure. In my opinion: it's badly laid out and tools are difficult to find. Particular difficultly will be found channeling audio channels to outputs. You'll spend hours at it. You will spend more time learning about the software, than recording music. They also shower you with persistent promotional mail to buy updates and other products. Notwithstanding this company, I think the music business overall is more interested these days in selling music making products, than producing music.
If you upgrade from earlier versions of Studio One Artist to version 5, beware that Ampire in version 5 is now stripped down and verging on useless. Any songs from earlier versions will lose their Ampire effects, and there is no alternative in Artist v5. So Artist v5 is not backwards compatible with earlier versions even though Presonus say it is!!
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