Review Time
This review is strictly for the Studio Live AR series. I bought an AR 16 USB May 24, 2019. It is not quite two years old and it blew up. I haven't had it out of my home studio and it has never been abused in any way. It cost me 175.00 for repair and it cost me 125.00 to ship to Baton Rouge because there are no local authorized repair techs for Presonus. That's half the cost of a brand new AR 16 USB. If I had known it would only last 22 months I would never have purchased it. I have heard similar stories about this product. I'm not the only one who purchased this lemon.
I am a big Presonus user. My first set of speakers were purchased in 2012 and never had any trouble. I had only good things to say about them. Of late I started to notice a decline in quality especially their new releases. I purchased a pair of E44s in Jan 2020 and exactly after a year, when the warranty ran out, one of the speakers has gone caput. They were only used indoors and regular studio usage. The worst part is their support staff. They do not respond immediately and when they do, it's usually contact information about various service centers whom I had to individually reach out to. I bought the speakers from Tom Lee Vancouver and now neither Tom Lee nor Presonus is willing to take responsibility for it. I am now asked to privately find a service person and fix it myself. I am not sure how much they are going to charge and if it even makes sense to repair or buy a new one. I am very disappointed at the quality of their products and their service. If your studio investments are going last not more than a year, what is the point of even investing in them, especially when the company itself washes their hands off without any support. I had a huge respect for Presonus which has now bitten dust, unfortunately!
This is the very worst customer support I have ever dealt with IN MY ENTIRE LIFE. Their business plan is to develop software updates that make your older "no longer supported" hardware suddenly stop functioning. They do this ON PURPOSE and when you ask them to return to factory default settings, well, they "haven't thought about that".Customer support treat you like you're the dumbest human being on earth. They also refuse to take your item in for repair even if YOU are the one paying for it. AVOID AT ALL COSTS!!!!!! WORST COMPANY EVER.
I have an update to my previous one star review of PreSonus. Just as I will share a bad review quick I like to share good ones. Especially if it’s a turn around in customer service for the better. Camille O’Kelley with PreSonus took care of me. Turns out they were overwhelmed. She took care of me and I am 100% satisfied with PreSonus and my Studio One 4 artist software!! This has gone from the worst customer service experience to the best!!!🙏🏽💯👍🏽👊🏽💪🏽
I bought a PreSonus bundled Producer Recording deal through zZounds.com and Studio One 4 software was advertised as part of it. When I receieved it, it was Studio One 5. My MacBook Pro is not compatible with version 5. 5 was the only choice... UNBELIEVABLE. Going on 3 days waiting for them to contact me for something so incredibly simple. All they have to do is give me a product key for version 4. I spent $532 every component is PreSonus down to my headphones. And this is the thanks I get... left out in The cold LOOKING at $532 worth of equipment.🤬🤬🤬
Whilst Presonus products are quite good. THE SUPPORT IS SUPER. SUPER, SUPER Bad. The support companies dotted around the world acting as support are 100% clueless. Once you buy the product from Presonus, GOODLUCK, YOU ARE ON YOUR OWN!!!!!!!!!
I have had great tech support from this company, and the products (Studio One and Studio Live 32 Series III) have been fantastic. Their free updates are much appreciated, and the fact that they are watching other DAW improvements an implementing them into Studio One is impressive. I'm "late to the party", but really am glad to have found this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Music is our life, PreSonus is our day job. Go #TeamPreSonus!
