Review Time
So I placed an order, just like everyone else, in July. Weeks went by and I heard nothing, just like everyone else. I eventually reached out to the company about not getting any email to be able to track my package, like everyone else. They took a while to respond, and I had to message them on Instagram as well. They said a confirmation email was sent to me about 2 1/2 weeks back on the 5th, which it wasn’t. Okay, no problem. The issue is that the new email they sent me to track it, was useless. I still wasn’t able to track it. It just said “on its way” the entire time. It still says that even though my order was delivered a few days ago. Then today I got another email that my order was delivered to San Jose, CA. That’s not where I live, so i’m not sure what that is. Did they duplicate my order and send it elsewhere? Super confusing. Oh and the worst part is that my order isn’t even correct. Two of the products I ordered aren’t what came in the mail. All that time and they couldn’t even get it right smh. I would’ve reached out and asked them for the correct items, but it’s not even worth my time at this point. The products are nice, I won’t lie, but it would’ve been less stressful getting them from a better company.
Hello, it is a scam! I place order in may because they had 50% discount, they cancelled my order due to issues they had with their old website. Money never came back to my account (5-10 bussines days they said). They don’t reply on e mails, DMs on instagram or chat on website but he/she/they have courage to advertise products at the same time and screw people around the world. We are talking about instragram account with half million followers and I can’t believe they have audacity to reply on other reviews here. However, I started the procedure with bank so whatever they planned to do with my money - good luck!
WHEN ALL THESE PEOPLE TELL YOU ITS A SCAM!! IT IS! I ORDERED FROM THESE PEOPLE LIKE 8 WEEKS AGO BECAUSE THEY ADVERTISED THEY HAD A 50% OFF SALE! THEY NEVER GAVE ME A TRACKING NUMBER AND WEEKS WENT BY WITH NO PACKAGE. WHEN YOU TRY TO REPORT THEM ON "THE SHOP" APP IT SAYS REACH OUT TO THE CARRIER TO ASK THEM WHERE THE PACKAGE IS. I CANT DO THAT WITHOUT A TRACKING NUMBER. WHEN I EMAILED "PRETTY LITTLE COSMETICS" I RECIEVED NO REPLY. THEN A WEEK LATER I GET A NOTIFICATION ON THE SHOP APP SAYING IT WAS DELIVERED AND IT WASNT. I WANT MY STUFF OR MY MONEY. IM GOING TO THE BBB TO FILE A REPORT AND SO SHOULD ALL OF YOU! THEYLL AT LEAST GIVE YOUR MONEY BACK!
I bought some of these glitters second hand and I absolutely loved them. So I bought a custom palette from their site and was super excited, but got an email from them saying my order was canceled due to some website issue and that I would be refunded. I tried reaching out multiple times for more information, but they just don't respond and will delete comments on their Facebook and Instagram instead of just addressing their customers. I really wanted the products I ordered and still do, but after a month of no response and no refund, I had to file a dispute with my bank. Very sad and without glitter, not sure why they can't just answer people. I would have become a regular buyer.
Placed an order almost 2 months ago. They charged my card and I never received the order. I e-mailed and Facebook messaged them several times and never got a reply. I tried to get their attention through commenting on their posts and they delete my comments.
Hoping for a miracle as to why I haven’t made it a 1 star review yet.. placed an order on May 9th with a confirmation and within one week received an email stating I was getting a refund due to an old website issue but would get a discount off a future order.. I have emailed multiple times, messaged on instagram. I’ve tried every avenue possible with no response. I’ll gladly change my rating if I do get my refund or order! Thank you!
Frauds! Be very careful!I can not give 0 stars...I purchased products, never received confirmation neither products!Sent emails-no response Comment on Facebook page, my comments are being deleted!Frauds! Be very careful!Ordered 2nd April, received an email that it will be shipped within 3 days..Sent you and email on 12th April requesting an update on the order, no response.Tried again on 16th April. No response, no product, no money!Tried to contact through social media, my questions has been deleted same as comments. No customer service at all!They have time to delete my comments but no time to respond to an email from 3 weeks ago or send money back!
I would give no stars, but there is no possibility. I bought some products from their website more than a month ago. They say, that delivery takes 1-2 weeks. After two weeks and a few emails I asked for a tracking number of my order, but they did not gave me it, just said that the parcel is on its way. Sadly, but now it is more than a month passed and I did not get my order. Please be careful. I was trying to write to the customer service a lot of times, but they are ignoring me. Thieves
I placed an order on 10/04/24 I’ve had no dispatch email. I’ve emailed about my order on 21/04/24 and I’ve had no response. I’ve also emailed again today to have no response. Not a great company at all. Taking peoples money and not providing the goods or replying to emails either!
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