Review Time
Hello! I hope this will reach others before they buy from this company. So I originally placed an order with this company and after a month I did receive it. I really did like the product and got so many compliments about it. SO fast forward to when they had a sale going on I place two separate orders (on two different days)And I got an email saying the order was placed but never anything that said it was shipped (this happened with the first order as well) so after a month I reached out through email to get some kind of tracking or update. I received no response. I ended up sending about 3 emails, DM’d them on instagram and still did not hear anything. Now two months have gone by and I email them that I will be filing a dispute with my bank. I then began to comment on their posts since they had time so advise their company. I noticed that my comments were being deleted/hidden. Which then made it very clear that this company is a scam. I understand orders get lost or messed up but communicate with your customers? But why would you if you got their money already right? Luckily my bank got my money back for both orders 😇 so jokes on them but please do not order from this company. Once I called them out on instagram they blocked me 🤣 Here I was supporting a business and recommending them. Never again. This company is a straight up scam!!UPDATE:LOL as you can see from their replies in here they gaslight you like crazy. Yes I received the first order so I ORDERED AGAIN and never received them and you guys did not respond to me ever until I wrote a bad review 🤣 so that’s is very telling. Trust me I have inner peace. Your reviews say it all. My bank had to contact you guys so dont act like you’re being considerate. If you have delays you update your customers. Simple as that. With how you guys reply to these negative reviews is unprofessional. Have a nice business. Hope everyone sees how shady this company is :) Have fun spending time gaslighting your customers.
Noticed the company deletes instagram comments when asking questions about the product. Got through to the website to place an order and then decided to check reviews - I generally disapprove of company’s deleting questions, I don’t mind if they miss comments I get it that happens, but I’ve tried contacting them in several ways, multiple times, and not only did I not receive a response, but my comments were DELETED!! If my comments are being deleted, I presume it is because they are attempting to conceal the answer and/or trying to prevent other customers from having the same question. Regardless, I do not appreciate being ignored, and I appreciate even less being silenced. Anywho, I found my answer here. For reference - the question I’ve been asking over the course of the past few months (very politely) was what the general lifespan of their glitters is. Ie, how long are they usable before they dry out. I take the deletion of my comments (yes, I went back and checked my entire activity history) repeatedly would indicate that they sadly do not last long. It’s a valid question when they’re selling mega sized pans… would be a valid question even if they were not. Call me crazy, but in my opinion the large pans would be indicative of a relatively long shelf life. I suppose not. Please note I’ve searched the website and this information is absolutely nowhere to be found. If the brand owner feels so inclined as to enlighten me on why these comments are deleted, I’d be open to changing my review. Please note if you read other reviews you will see that apparently many comments get deleted. Funny how they can delete comments in a split second but cannot respond to emails or DMs for months (if ever). Anywho, truly the only explanation I can think of is simply that the glitters dry out more quickly than they care for customers to know.I’ve never seen such hostility from a brand owner as I’ve seen in these comments. It is extremely unprofessional and as a business woman myself with my own small business in addition to my corporate job, I would absolutely never treat a customer (many customers, in this instance) this way. I truly do think their products are beautiful but cannot support this behavior. Plus, apparently they don’t last very long. Yikes.
Item took a while to ship so I emailed in to get it sent. I received a reply where they said it would be shipped and arrive by a certain day which it didn’t and on the shipping label it hadn’t even been sent to arrive by the date they told me (it was PLC fault not Royal Mail). Once the palette did eventually arrive I realised that 6/9 shade were not the ones I ordered. I have been emailing them for almost a month with photo evidence and I have not received any help whatsoever. I would appreciate receiving the products I have paid for. At this point it just seems like a scam as the customer service has not made any attempt to resolve my issue but have happily taken my money.
I ordered a palette, but the ordering was confusing so I ordered the glitters separately from the palette as I thought the palette is empty - ended up PAYING DOUBLE. I reached out to her and she ensured me she will do the refund very soon. That was like a year ago. LOL. Nothing then she stopped answering emails. Its not worth my time, but that is exactly what she is playin on. But you can see she is not replying here too to anyone, trying to make it better, she couln't care less. Pity I didnt check this unreliable company before I ordered. the quality of the stuff by the way is not as good as on the photos. Colors are totally off from the pics on many of them, and the large glitter pieces look like you have confetti on your eyelid. They are also hard plastic so they cut in when you blink.
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