Review Time
I placed on order on the U.K. site on 6 August. Shipping policy said delivery within 3-5 business days. 3.5 weeks later I’m still waiting. The tracking link shows no update since 7 August, I’ve emailed Princess Polly twice to complain and to request a refund. Their only reply is that ‘it’s on its way and will be with you shortly, get in touch in another 7-10 days if it still hasn’t arrived’. They have not agreed to issue a refund and frankly I feel like I’ve been scammed. This was the first time I’d ordered from them and will never buy from them again - steer well clear.
We would like to recognize our very helpful cashier during our returning and ordering online process! Unfortunately, we did not get his name but it was on Monday September 1st and he had the prettiest curly hair and nice blue eyes! He was super sweet and helpful during our transaction and we appreciate him so much!
Wish I’d read the reviews here before ordering! Ordered sun glasses and a few hair accessories. In fairness the order arrived quickly and faster than expected.The product quality is really poor. One of the pairs of sunglasses are unwearable as the pads that sit either side of the nose are wonky. Literally not fit for purpose.Returns policy: they deduct $6.95 shipping and don’t refund taxes duties, taxes, VAT. Not sure that’s even legal. Either way, avoid, avoid, avoid
I had a smooth shopping experience at the Soho Princess Polly location. It was well organized, and I found a really cute belt and dress. The only real downside was that the photo booth was broken, but it’s so cool that they had one in the first place. The person who checked me out was polite and efficient, but the rest of the staff wasn’t particularly helpful, and I’m pretty sure I overheard two discussing the appearance of a customer in a snide way, which is the main reason I’m not giving a 5/5. However, this seems to be a problem with the character of these two bitter individuals, rather than a problem with the staff and store as a whole.
I ordered the kenzie dress, and it is unreal, it’s perfect and exactly like the photo, if anything it is prettier in real life, the quality is amazing. However I did have difficulty when it comes to tracking the order, and receiving it, but I am very pleased overall, I recommend!
I placed an order on July 16 with a shipping timeframe of 6 business days. When the package hadn’t arrived by July 29. I reached out to their customer service, who responded quickly with a canned response about 6 business days-July 29 was the 9th business day- and said I had to wait until the end of the day on August 4th. I reached back out on August 4th and was put off again until August 9th. I was unwilling to accept that and told them as much. I said that I would just do a chargeback with my credit card company if they were unwilling to do the right thing. I also reached out to the delivery partner, OnTrac, who opened a case and ultimately decided that the package was undeliverable because the could not locate it and advised me to contact the seller. I contacted Princess Polly with the new information and there latest 3 emails say that their policy says they can’t do anything for me until August 29, a full 44 days after I placed my order. Obviously, I will not be waiting for their “resolution” and have initiated a chargeback, but, buyer beware, you’ll be lucky to receive your package.
Would give zero stars if I could. I’m a UK customer and I can say that I’m absolutely appalled by my entire experience. First off, there are hidden taxes you don’t see until you’ve made the purchase. Be like every other US company operating in the UK and include your taxes in the price you see. Not that hard. Second of all, once I noticed I was paying nearly £50 in ‘taxes’ I tried to cancel my order immediately. Of course, they didn’t even acknowledge that email and sent the order regardless. Nice. On the UK site, when you click ‘quick buy’ for example size 8, they will add a UK size 12 to the cart. When you click on the item and add size 8, they will add a UK size 8. What a mess. Again, they need to sort this out. It’s so simple. I ended up with most of the items I purchased being in the wrong size. I sent follow up emails, 5 of them. 3 weeks later I’ve heard nothing back. THIS IS A JOKE OF A COMPANY WHO DO NOT GIVE A FLYING CRAP ABOUT THEIR CUSTOMERS POST SALE. I will never purchase from this shambles of a company again.
Claim your business profile now and gain access to all features and respond to customer reviews.
www.eyeglassesdepot.com
cruisedeals.co.nz
bedfactorydirect.co.uk
www.dickstarkcarpetone.com
eclshop.uk
deeperawareness.co.uk
diamond-gas.co.uk
primesevenmedia.com
yonoslots.com
taluna.com
