Review Time
Princess Polly is one of my gotos. I am always guaranteed to find something with Princess Polly. I especially love the swimwear. Always fits perfectly. I haven’t had a bad experience with Princess Polly, i’m a naturally petite girl so it’s hard to find gorgeous styles that actually fit my body correctly and look flattering. Everything I have gotten from Princess Polly has fit me like a glove.
This was my first and last visit. I arrived at the store at 8:40 PM and picked out a few sweaters and dresses to try on, only to be told by the dressing room attendant that it was “too late” to use the fitting rooms. Another sales associate suggested I purchase everything and return what didn’t work. If you’re going to close the fitting rooms early, at least inform customers when they enter the store. The service was rude and completely unacceptable.
Horrible Horrible experience, bad quality and the return process was a nightmare, I’ve NEVER encountered a website that demands ID checks just to return clothes! What a joke! DO NOT BUY FROM THIS SITE – THEY NEED TO BE ASHAMED OF THEMSELVES! I bought this as a Christmas gift for myself, and thanks to Princess Polly for ruining it for me!
i would give this company a 0 if I could.y package was delivered to the wrong house, I uave reached out 2 x now to Princess Polly and No one gets back at all. Had no issues taking my $200 and delivering a package to some unknown persons house at 9.30 at night and provide a photo of the unknown house. Never will I ever orser from here again. out of Christmas presents and my money.
My daughter bought a top from here for a Christmas party. It has just arrived and the gather on the top hasn't been sewn properly and the threads are all coming out. She is trying to sew it herself as the party is in 5 days. She saved her own money for this top, doesn't have the time to wait for a refund and has lost all confidence in ordering anything else from princess Polly. So sad.
Items Not ArrivingDespite the order saying will deliver in 6 business days, my order has shipped from a DHL to USPS with the USPS saying awaiting the item despite showing it shipped from DHL. No movement on this shipment no estimated delivery date. Tried to cancel the order because I will not be home for the holidays to receive this order if it ever comes, but they will not allow me to cancel my order even though I have not received it! This is very much a scam type place. Insisting I wait now 14 business days instead of 6 business days. I flagged the transaction as fraud with my credit card. They are not a legitimate retailer and would do nothing to contact the shipper directly. US12946378
All of the clothes a were sized horribly. I ordered several dresses, the were much longer than advertised and just didn’t look like what pictured in quality at all. I returned them for other items. The skirt I got was too loose jn the waist, yet too short. I ran into the same issue with the dress. The tops fit my body but were too tight on my shoulders. Just wasn’t great! I would like to highlight customer service. They were amazing with helping me get my money back when the clothes weren’t working! Abby helped me, and she was absolutely great!
Bought from here before, no issue. Second time buying from here and its a drag. Ordered almost a month ago with no progress except ‘label generated’. There really isnt any excuse for it not to have progressed seeing as I placed by order way before black friday. Emailed twice with no luck but an automated response. I want a proper update as to the reason my order has not moved an inch for a month now otherwise i would like a refund. REALLY disappointed, seeing as my first order went so smoothly. Order no. US12733722I can see the review apologising for the lost parcel but that not really an excuse given that i can see many recent reviews saying that their parcels have been ‘lost’. Please take time to sort this out as you are losing customers
it is first time i am buying from princess polly. Very excited for order because my friends like it. It say deliver but nothing at my door. Now they say wait 5 day. Where my packages? I was wishing for better since so many item in my cart. But my order not here. Very sad. i wish to read this review before order , i am in canada US12841402
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