Review Time
I honestly do love the clothes, but the sizing is inconsistent. Returns are basically impossible as you need to cover the shipping fee plus duties, making it completely not worth it. For that reason I cannot continue to buy from this company and recommend it to others.
Horrible. Never got my order and they returned the order to sender even though my address was correct and then when they refunded me (which was my least favourable option and I told them I wanted my order still), I lost $10CAD because the exchange rate went up from my time of purchase. Then they refused to make up for the difference.
This company feels like a scam. They refused to refund me even though my order hadn’t shipped yet. Instead, they force customers into paying a $6.95 return fee — and to make matters worse, they don’t refund VAT or taxes either. That practice seems highly questionable, if not outright illegal.On top of that, their pricing strategy is shady. Prices are often marked up, and discount coupons only appear after you’ve already made your first purchase. I haven’t even received my dress yet, but based on other customers’ reviews, I’m already concerned about the quality. And honestly, I’m planning to return it as soon as it arrives — there’s no way anyone should be overpaying by 50% for a dress like this.Save yourself the frustration and shop elsewhere.
They use an unheard of carrier that can’t route packages correctly and their own company policy is to wait 14 days AFTER the expected delivery date for said carrier to locate the misrouted/lost package before Princess Polly admits they lost it. Its been delayed twice already and their customer service and company policies are subpar in the industry. So we don’t have dresses we ordered in time for my daughters HOCO, despite ordering 2 weeks in advance, and won’t get a refund for another 2 weeks or longer. So I’m out money and no dresses.
Placed an order without realising Princess Polly ships from the US; product wouldn’t arrive for birthday. Attempted to cancel within two hours, but was refused, despite order status showing ‘received’, not packed or shipped. Very disappointed with inflexible service and lack of transparency; not recommended for time-sensitive purchases. Customer service was unhelpful; be aware of international shipping delays and strict cancellation policy. Avoid this retailer if prompt delivery is critical.
I ordered my daughters homecoming dress. The dress came in and was very poor quality. The dress was completely see through. It was un wearable and when I attempted to return I was unable to do so. The provided an unrecognizable address per UPS and stopped responding to my attempts to contact them. SCAM COMPANY
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