purestep.co.uk

4.2
4.2 Based on 221 reviews

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Average Rating

4.2

/
5

221 Reviews

5 Star
57%
4 Star
29%
3 Star
4%
2 Star
0%
1 Star
9%

Filtered Reviews

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Review Time

Sarah G
Not even one star

Not even one star. Terrible. “Bought” some slippers for mother’s Christmas present on 6 Dec. No sign on tracking where they are. Avoid. They’re in China not UK.

1
Date of experience: Dec 17, 2025
Carol
Still waiting for order, placed 10 Dec

I placed the order 10th Dec, no updates and still not arrived. I am suspicious of this company as it is listed as Ventura Commerce L Hong Kong. The customer service is poor so far, and I have requested a refund.

1
Date of experience: Dec 17, 2025
Mrs M E Lock
I ordered just before Xmas …

I ordered just before Xmas so my order was delayed but still kept up to date with it. Price was very good and no problems .

5
Date of experience: Dec 17, 2025
Product as described

Product as described, very comfortable.Excellent service

5
Date of experience: Dec 17, 2025
Jacqueline Gow
I love my slippers

I love my slippers. They are very comfortable and warm. The only gripe I have is the wait. It always takes about two weeks for things to arrive as they never seem to be in the warehouse. If have the patience to wait then the service and product is great 😁

4
Date of experience: Dec 17, 2025
Kelly Cox
Order as expected.

Order as expected. If you want a quick delivery you will be disappointed. Takes a few weeks to arrive but great shoes and new line of slippers. I was kept informed of delivery and told to expect delivery to take a few weeks so knew when to expect it. Arrived securely packaged and handed to myself with a smile by a very polite gentleman. I will be ordering again as the shoes are as described and the slippers are support comfy and so soft inside.

5
Date of experience: Dec 17, 2025
carole
Good in parts

Good in parts. Still waiting to be reimbursed for item returned.

4
Date of experience: Dec 16, 2025
Raymond Hawthorn
Good customer service

Good customer service

5
Date of experience: Dec 15, 2025
S Cooper
BEWARE SCAM I would rate this zero…

BEWARE SCAM I would rate this zero stars. I ordered some polar shoes, thinking they were barefoot shoes and they were rubbish, they were badly made, stitching so thick on the tongue it rubbed the skin on my ankle, I wore them in the rain one day and water came up through the sole. My feet have ached since the day I started wearing them. I tried to return the shoes but was informed I had to print off and complete a 17 page document as these had to be returned to China and had to pay nearly £40 upfront to return them!!! THIS COMPANY IS TRYING TO RIP OFF VIVOBAREFOOT who are uk based. Do not purchase any of their rubbish. SCAM COMPANY

1
Date of experience: Dec 15, 2025
Customer
They are great boots

They are great boots and very comfortable, use them all the time at home

5
Date of experience: Dec 15, 2025

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