purestep.co.uk

4.2
4.2 Based on 221 reviews

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Average Rating

4.2

/
5

221 Reviews

5 Star
57%
4 Star
29%
3 Star
4%
2 Star
0%
1 Star
9%

Filtered Reviews

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Review Time

Lynda
Outdoor comfort

These boots look comfy and they are. A little unsure because of thinner soles but no problem. Love the furry inside. Kept updated about delivery regularly. Very happy with purchase.

5
Date of experience: Dec 19, 2025
Lynda Westbury
The trainers are great

The trainers are great, very comfy and have good grip. The only downside is having to wait a while for them to arrive.

4
Date of experience: Dec 19, 2025
MargN Nottingham
Return/replacement very efficient.

The size I ordered was tight so I contacted Purestep to get a replacement. They were brilliant. Order on the way immediately and arrived quickly. New pair fit very well.

5
Date of experience: Dec 19, 2025
Patricia Neal
Easy Ordering

At first ordering was very easy, but the 3 week wait was becoming a problem. Yodel's delivery app stopped loading info' halfway through the process, therefore I had no idea when my items were going to be delivered, if at all. It was very frustrating but luckily PureStep Staff were a gr8 help and got on2 Yodel 2 prioritise my order. It was delivered safely yesterday(18' Dec) so I am very happy. Note 2 self.. order something 2 months be4 Xmas.. .not 1 month!!Huge thankyou 2 PureStep and Yodel.A Happy & Peaceful Christmas to 1 and All everywhere 💖

4
Date of experience: Dec 18, 2025
David
Polaris are great snow shoes and Hommies great slipper alternatives. CAreful on the shoe size

Really great to ge tthese polaris and hommies of my corrrect shoe size. I had a problem where they defaulted to small sizes without warning. Be careful when confirimimng that the shoe sizes arelisted correctly. The hommies are great slipper alterternatives and have flexibility and grip you'd expect from barefoot shoes. The polaris are exceptional with waterproofs these will help easily snowy icy hills with great warmth and comfort. They are a little stiffer from other barefoot shoes. So thermals may be better. But still roomy and flexible and incredible grip

5
Date of experience: Dec 18, 2025
Marnie
My 4th pair...

My 4th pair of footwear, this time slippers! They're so comfortable and sturdy, I forgot they were slippers and accidentally wore them to the shop... I love them!

5
Date of experience: Dec 18, 2025
Jamie Lee
Positive response from customer service…

Positive response from customer service - in good time- replacement pairs posted and adapted to best size

5
Date of experience: Dec 18, 2025
john kennedy
The delivery was delayed and took over…

The delivery was delayed and took over 14 days to arrive. I used there size chart and the trainers delivered were incorrect and too big. The returns process cost almost as much as the item eg. an exchange they want £9.90. For a return it has to be posted to China, and tracked, at your own expense, non refundable, which for a pair of trainers is around £12 to £15 with royal mail. I WOULD NOT BE ORDERING FROM THIS COMPANY EVER AGAIN

1
Date of experience: Dec 18, 2025
Dawn Moore
Gave me information that I needed

4
Date of experience: Dec 18, 2025
nice comfortable shoes

Got it for my son and he really likes it

5
Date of experience: Dec 18, 2025

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