Review Time
Difficult to find, and we were told to put our bags in a pile under a staircase of a bar, where anyone had access to them. The staff did not care who collected the bags, when we returned we just walked in from the street and grabbed our bags and left. Ridiculously overpriced, will not recommend.
During my trip to San Diego, I made a booking with Radical Storage so I wouldn't have to carry my bag around the city with me for the day prior to leaving. I was led to believe that I was renting a personal, storage locker. When I arrived at the location (Santa Fe Station), there were no lockers to be seen. I received an email from an unfamiliar email that told me to give them a call regarding my storage reservation. I called the number, and the person on the other line directed me to a vacant room in the train station with a keypad lock. He gave me the code and the door opened to reveal a vacant office with bags, strollers, and garbage all over the place. He told me that I was to leave my bag here and that I could retrieve it using that code at any time. I was carrying a valuable laptop, as well as many important personal belongings, so I didn't feel comfortable leaving my bag in this room where anybody with the code would be able to open it. I ended up using Amtrak's baggage storage service instead. When I attempted to contact Radical Storage, the day following the incident, I received an automated reply from a bot saying that they do not issue refunds unless there was an emergency. They advertise 24/7 customer service, but I have not been able to get in contact with someone yet despite calling, chatting, and emailing them. I would absolutely NOT recommend their services to any traveler.
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