Review Time
After booking and paying for the storage a month in advance, we arrived in Gibraltar and walked in the heat to drop our bags at the designated unit only to find that it was permanently closed. It took a while to find out how to contact anyone to resolve it. When we finally got through (via bot chat) it was confirmed that the storage was no longer available and there were no other options. We had a full day of excursions booked and paid for which we had to cancel because we couldn’t lug our cases with us. So disappointing and wasted the first day of our holiday just sitting around waiting for our pick up to check in to our hotel which wasn’t until 4pm. I was told I would receive a refund for the storage fee but still haven’t received it after being home for 4 days. Very disappointed.
The address of the store you booked is shown to you after payment, which is not transparent and can be dangerous. Last week I booked and paid for Radical Store in Mulhouse, France. The one that was closer to the railway station.After reaching the address mentioned in the booking confirmation email, I found out that the store was abandoned and empty and advertised as ‘for sale’. So Radical Storage is selling a service that it cannot provide. I don’t trust them any more. At least, they agreed to refund the money.
I wish it were a little more clear of the location. A photo of the store would be nice. Also would be nice if Radical Storage gave their partner locations a stick or decal for their window to confirm the partnership. It felt shady to go up to the tobacco shop counter and ask "do you work with Radical Storage?" as I didn't want to simply hand my luggage to the man at the counter without knowing whether I was even at the right place. But all in all it was fine and the service was more or less worth the money (lots of fees so it was indeed more expensive than advertised).
In Bolzano/ Bozen there is no shop which offers the storage! Especially since the current shop owner says that people keep coming to leave their luggage there, for years. The previous operators, however, have not removed this offer. This is fraud!
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