Review Time
I wanted to use this company's service in Kuta, Bali. Everything seemed fine until I found out on the spot that there was no storage room at the given address. Please note that the service has already been paid for online. When I tried to contact the helpdesk, I was answered if I really searched well for the storage room. I ran around the city with two large suitcases for over an hour before I found another place on my own, which I paid for again. When I complained again I was told they were sorry and would refund my money. However, since then they stopped communicating and did not return the money ($17) / Money returned after one month and after posting negative review. However, there is no reason to add a star - the experience is still very bad
Booked their storage offered at a facility for one day use while transferring between two destinations on holiday to undertake an activity paid a large cost to do as a family. Arrived to find facility repossessed SIX weeks previous and in contact with Radical Storage they wanted photo proof of closure, unable to provide any alternative support, could not explain why offered the facility booked when hadn’t existed, pathetic apology sent and no interest in fact our day on holiday was completely ruined as could t do the non refundable family activity with our suitcases and all by their ineffectiveness in checking facilities they offer. Absolute disgrace of a company. Totally AVOID them should others also experience what we did!
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