Review Time
Bought an Xbox Series X from Rebuy about two months ago and I’m really happy with it! 🎮I had a few questions about shipping, and their customer service replied super fast and made sure it arrived in 4 days, just like they promised. Great communication!I went for the “very good” condition one — it had a small scratch on the front and what looked like a bit of coffee on the cooler 😅. Would be nice if they checked the looks a bit better before sending.Other than that, it works perfectly and runs smooth. Overall, I’m really happy with my purchase and would definitely buy from them again. 👍
I have sold items to rebuy a few times already and I am really satisfied. They buy in at good, realistic prices, process the item inspection quickly and pay the agreed amount without hassle. Excellent way to recycle your used electronics and get a fair price for them. I have however, not bought anything from rebuy so I cannot comment on that.
Product missing from package that was delivered by DHL. I should have noted that second option from complaints drop down list is : missing product. A big red flag I missed! Although I provided all evidence Rebuy never filed a complaint with DHL but informed me that they did and report indicates they are not responsible. In the end I am left without a phone and of course money as there was no option for compensation..warranty is void in this case. A dispute and even court case is next.
I sold my phone to rebuy.nl with the promise of receiving around €600. I sent my device with their shipping label and provided all required documents (IMEI, purchase proof, contract).However, my package got “lost” during transport. Since then, I’ve been stuck in a never-ending investigation between Rebuy and DPD. I have been left without my phone and without the money I was supposed to receive.The worst part has been the lack of transparency and communication. Despite following up many times, I was only told to “wait 6–8 weeks.” In the end, my claim was denied, and I was accused of providing “irregular” documents — even though I submitted genuine proof. No clear explanation, no detailed report, just a refusal to pay.This entire experience left me feeling scammed. I lost my phone and the €600 payment I was counting on. I cannot recommend rebuy.nl to anyone — the process was stressful, slow, and ultimately dishonest.
Ripoff, delivered it to some random person when I was not home even though it required a signature. I picked this service because they said they had an insurance, but after needlessly waiting for 8 months it was denied WITHOUT EXPLANATION. Terrible service and liars. Do not trust.
I ordered stuff from them, they sent it to my adress and gave it away to some random person all my items, they did not ask for ID or signature, simply gave it away to someone. I never received any money back in fact they told me to talk wiht DHL, but after I filled all documents and wrote many letters to them, theh just never replied to me. I lost my money for their incompetence. Not trust worthy website, they do not care about anything after receiving money. Stay away from them
Simple, professional, easy and trusted. Very simple to publish your item and get exactly whay amount should you receive also check the item that was sent is done quickly and money transferred to my account immediately. Definitely will use it again.
I ordered a phone from Rebuy and it never arrived. I was at home when it was supposed to be delivered and DHL did not even attempt to deliver it but gave a fake signature and marked it as delivered.I contacted Rebuy who told me that since the signature did not match the signature on my passport they would open an investigation with DHL and I would be reimbursed. I then bought the same phone from them trusting that they would reimburse the first one that never turned up. They told me they would contact me when DHL concluded the investigation.Of course no one ever contacted me and after over 8 weeks I reached out to them, only to be told they will not issue a refund. I have lost 800 euros because of DHL lying and Rebuy's terrible customer service. I even bought the same product TWICE so I clearly did not receive the first one. What an awful experience, this was my first time shopping with Rebuy and I will never do it again.
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Verkoop je oude elektronica! ✓Vaste verkoopprijs ✓Gratis verzending ✓Snelle verwerking. Telefoons, tablets, consoles en camera's, reBuy koopt het in!
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