rise.co.uk

4.5
4.5 Based on 139 reviews

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Average Rating

4.5

/
5

139 Reviews

5 Star
81%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
11%

Filtered Reviews

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Review Time

Richard Chandler
Easy switching

The switchover from my current provider was seamless on the day. Equipment arrived a few days prior and was pre-configured ready to go. Communication from Rise has been great.

5
Date of experience: Feb 13, 2026
Anita
Getting set up

I talked to Mike who was very helpful in discussing the best options to get me set up. Agreed on a faster and better deal. Polite and respectful. Great customer service.

5
Date of experience: Feb 13, 2026
Stephen
Mike rang me today

Mike rang me today. From Risea really nice man. And was very helpful went through everything I needed to know. With me he was very professional.

5
Date of experience: Feb 13, 2026
Helpful sales team

Went on to the website for more information as I was still in contract with my current provider but looking to swap over. Got a call to check if there was anything I needed help with. Chris Thorpe was very helpful answering my questions and concerns. He was able to apply a discount to counteract the early exit fee and managed to schedule a date in advance that wasn't available from their website that suited me. He put through the switch with my current provider to give notice but also ensure continuity of service which is important as I work from home. So far I have been happy with the service. I hope the installation and ongoing service continues to provide the high service I have received so far.

5
Date of experience: Feb 12, 2026
Mike rang following up on an enquiry…

Mike rang following up on an enquiry I'd made on the website. I had a great conversation with him, I'm technically very competent and he knew exactly what I was talking about when discussing my requirements. He explained the pricing very clearly and even detailed how I could push back the installation date ot match when my existing ISP contract ends.If the follow up support is as good as this then I'll be very happy with Rise.

5
Date of experience: Feb 11, 2026
sandra westland
Search for a new broadband deal.

I was signed up by Steve Ralph who was very helpful on the phone and explained the offer fully. So far so good, my plan goes live soon and I will report back once everything is up and running.

5
Date of experience: Feb 10, 2026
john paul
The caller that helped me was very…

The caller that helped me was very professional and very helpful. I have recommended your fiber deal to a lot of my friends. Thank you.Mr John Paul.

5
Date of experience: Feb 05, 2026
Debra
The gentleman that I spoke to was very…

The gentleman that I spoke to was very helpful and explained everything to me and explained it so I understood everything

5
Date of experience: Feb 04, 2026
Debra
The gentleman that I spoke to was very…

The gentleman that I spoke to was very helpful and explained everything to me and explained it so I understood everything

5
Date of experience: Feb 04, 2026
Stphen Leslie Lock
I got off to a bit off a mix up in the…

I got off to a bit off a mix up in the date apparently openreach disconnected the installation instaed of swapping it from the last supplier but to be fair to rise fibre they did sort out the problem in the end and they were proffesional about the experience i had they rewarded me with 3 months free internet because of the mix up but to be fair it was open reach that made the mistake

5
Date of experience: Jan 30, 2026

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