Review Time
After a faultless new broadband installation, we need to contact customer services a second time with only a password query.Again wonderful customer service and support from SARA, who resolved our issue very quickly.Cannot fault Rise from signing up to installation and continued support.Thank you
So far my experience has been amazing , WhatsApp feature so you can actually talk to a human being quickly and get as many questions answered straight away , I had the amazing help from Steve Ralph . I was back and forth with questions and everything was answered to my satisfaction very helpful company so far I’m awaiting my installation booked for March and I hope you leave more positive feedback, I’m sure I won’t be disappointed . Thanks for the help .
From signing up to the service to full installation today, we have been impressed with the level of service and updates. Installation team were polite friendly and professional. Very neat,clean and tidy install. 2 x Phone calls to customer services were resolved efficiently and swiftly. we are very pleased with choosing Rise as our new supplier.
I switched my internet provider to join Rise Fibre broadband service provider and experienced some trouble shooting issues getting our devices connected. Without delay I called them up and spoke to Mushtaq from the technical department. He had a very calming voice which greatly helped! and of course the expertise to offer well needed support to get us up and running, quickly and efficiently. I would highly recommend Rise Fibre to anyone looking to purchase a broadband service or are looking to switch.
The engineers, Wayne and Trevor, were here a while. They cleared up after their work and left us a code to give feedback. Ref numberS1822791There was a little hiccup to connect, but a phone call to Rise fibre and it was quickly connected. Thank you.
Going on my initial experience, I’d advise caution when considering this firm as they have little realtime insight into the activities of their infrastructure partner, CityFibre. When I called for an update I was told “we run a report at the end of the day”, ie. they don’t have realtime visibility of the provisioning workflow.
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