rise.co.uk

4.5
4.5 Based on 139 reviews

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Average Rating

4.5

/
5

139 Reviews

5 Star
81%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
11%

Filtered Reviews

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Review Time

Gill Van Ristell
Excellent service

After a faultless new broadband installation, we need to contact customer services a second time with only a password query.Again wonderful customer service and support from SARA, who resolved our issue very quickly.Cannot fault Rise from signing up to installation and continued support.Thank you

5
Date of experience: Feb 16, 2026
Leanne
So far my experience has been amazing

So far my experience has been amazing , WhatsApp feature so you can actually talk to a human being quickly and get as many questions answered straight away , I had the amazing help from Steve Ralph . I was back and forth with questions and everything was answered to my satisfaction very helpful company so far I’m awaiting my installation booked for March and I hope you leave more positive feedback, I’m sure I won’t be disappointed . Thanks for the help .

5
Date of experience: Feb 16, 2026
Gerald Van Ristell
Very smooth broadband switch

From signing up to the service to full installation today, we have been impressed with the level of service and updates. Installation team were polite friendly and professional. Very neat,clean and tidy install. 2 x Phone calls to customer services were resolved efficiently and swiftly. we are very pleased with choosing Rise as our new supplier.

5
Date of experience: Feb 16, 2026
customer
Very good service and a pleasant attitude

Dealing with previous broadband provider takes the weight off your shoulders, everything explained in good detail, Mike has helped with this transaction very well,very good customer service

5
Date of experience: Feb 16, 2026
Dawn
I would highly recommend Rise Fibre internet provider

I switched my internet provider to join Rise Fibre broadband service provider and experienced some trouble shooting issues getting our devices connected. Without delay I called them up and spoke to Mushtaq from the technical department. He had a very calming voice which greatly helped! and of course the expertise to offer well needed support to get us up and running, quickly and efficiently. I would highly recommend Rise Fibre to anyone looking to purchase a broadband service or are looking to switch.

5
Date of experience: Feb 16, 2026
Harpy
Gigabit speed customer support

Customer support was very fast and solved my query easily, was expecting to wait 15 minutes to be connected and only heard the waiting tone for about 5 seconds. Thanks to Jamie for getting everything sorted so quickly!

5
Date of experience: Feb 16, 2026
David Morrison
Spoke very well

Absolutely clear from the off. Nonpressure when I actually went for a cheaper one than thought needed. Brand new wee guy. Class.

5
Date of experience: Feb 16, 2026
Alfred Mills
The engineers connecting

The engineers, Wayne and Trevor, were here a while. They cleared up after their work and left us a code to give feedback. Ref numberS1822791There was a little hiccup to connect, but a phone call to Rise fibre and it was quickly connected. Thank you.

5
Date of experience: Feb 16, 2026
Richard Edwards
Poor installation experience

Going on my initial experience, I’d advise caution when considering this firm as they have little realtime insight into the activities of their infrastructure partner, CityFibre. When I called for an update I was told “we run a report at the end of the day”, ie. they don’t have realtime visibility of the provisioning workflow.

1
Date of experience: Feb 16, 2026
Adnan was great

Adnan was great, gave me some good recommendations from personal experience, perfect assistance.

5
Date of experience: Feb 16, 2026

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