rise.co.uk

4.5
4.5 Based on 139 reviews

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Average Rating

4.5

/
5

139 Reviews

5 Star
81%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
11%

Filtered Reviews

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Review Time

Kay has been remarkably helpful during…

Kay has been remarkably helpful during this telephone conversation

5
Date of experience: Feb 18, 2026
Mikey O'Connell
Just spoke with Adnan to resolve an…

Just spoke with Adnan to resolve an issue with my password showing as incorrect. He was patient , he was helpful, he listened and he was concise with his directions of help. Very good at his job credit to what he does. Brilliant greatly appreciated. Thank you Adnan.

5
Date of experience: Feb 17, 2026
Jason Osunkoya
Setting up gigabit wifi early

When setting up my account, Mike, from Rise certainly went above and beyond to ensure that we would be able to activate our connection much sooner than was quoted when provided a little bit of extra info. Not only that seemed knowledgable about bridging vs using the router they provide. All in all a great setup. And it's a pleasant change to call into people who know what they are talking about

5
Date of experience: Feb 17, 2026
Josh Sharp
Rise signup and onboarding

Spoke to sales member Chris Thorpe was quick and too the point answered all questions before I asked didn't waste anytime got me onboard quickly and efficiently to a relaxed but professional standard

5
Date of experience: Feb 17, 2026
Bethia  Stewart
100% excellent service

Very happy with service, from start to finish was so easy, simple,straightforward. The installation guys were 100% efficient, friendly and very helpful, 100% happy with everything.I would also like to thank andre for his help as well. I had problem with connecting WiFi, he sorted it in seconds, so a big thank you to him as welI, give him also 100% customer service.

5
Date of experience: Feb 17, 2026
Lisa
Anan the legend !

Anan !! The absolute legend! Called 3 times for help with getting connected and he was helpful , patient , friendly and polite. It genuinely felt like it wasn’t to much even thought I’m not tech savvy at all !

5
Date of experience: Feb 17, 2026
Blazej
Mike was truly exceptional

Mike was truly exceptional. He was very friendly and professional, offered me an excellent deal, and everything was processed remarkably quickly and smoothly.

5
Date of experience: Feb 17, 2026
Mr Kewen Chen
Resolved technical issues on my first day with Rise

It's only my first day with Rise. My old ISP stopped internet at midnight, but Rise didn't start the internet until 09:45. Furthermore there was a bit of technical issue with the WiFi. I had to call the Rise customer service. After waiting in the queue for around 30min, the Rise representative was able to sort out the technical issue fairly quickly.

3
Date of experience: Feb 17, 2026
mihai mut
Callum He is by far the fastest seller…

Callum He is by far the fastest seller I have met in all these years, it was a pleasant experience and when I say that he answered all my questions, solved the problem, and was also very kind.

5
Date of experience: Feb 17, 2026
Murray Jacobsen
Had a problem with the router password

Had a problem with the router password, quickly resolved by over the phone. Now working like a train.

5
Date of experience: Feb 17, 2026

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