royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Rosalie Bell
Excellent customer service

A transaction made very easy by a pleasant, professional, efficient advisor.

5
Date of experience: Oct 25, 2024
humans always outperform AI

When you get through to a human, they are polite, patient, professional and helpful. They are obviously very well trained. My questions were answered immediately no online chat with poorly programmed AI.Thankyou

4
Date of experience: Oct 25, 2024
Jemima Butler
I liked the way Royal London responded…

I liked the way Royal London responded to my query today, the customer service consultant (Azubuike Ogwuwas) was fantastic and helped me very quickly with the information required.

5
Date of experience: Oct 25, 2024
Glenda Wright
good service from James Poolton

good service from James Pooltoncomparatively efficient service from the company time frames.

5
Date of experience: Oct 25, 2024
Grant Y.
Fast efficient good

5
Date of experience: Oct 24, 2024
Eardwulf A.
Fabulous Service

Alison Ashton was so helpful and patient, she has great knowledge and explained everything so thoroughly and was very professional and accommodating, super customer service. Thankyou.

5
Date of experience: Oct 24, 2024
Walden Harris
Spot on service +advise thanks for your…

Spot on service +advise thanks for your help and quick reply’s

5
Date of experience: Oct 24, 2024
Uriah Adams
Bereavement Benefit

My every experience with Royal London and their personnel has always been of a high professional standard. My experience today with Mr Hussain was no exception, exemplifying the above statements content. I required assistance in my enquiry in the past and received it from Mr Hussain and again today along with patience and understanding.

5
Date of experience: Oct 24, 2024
ava14568
Chloe Lee was extremely helpful and…

Chloe Lee was extremely helpful and polite in assisting me with my transfer

5
Date of experience: Oct 24, 2024
Laurel Parker
Difficult to rate

Difficult to rate. It felt like jumping through hoops to close plan at the end. Once hoops jumped through they were set in fire and we had to jump again. Not always Royal London’s fault. Having said this the staff we dealt with on the phone were lovely and as helpful as they could be. Hopefully settlement will be next week. Be back if it doesn’t arrive lol

4
Date of experience: Oct 23, 2024

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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