rubylane.com

4.5
4.5 Based on 2.3K reviews

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Average Rating

4.5

/
5

2.3K Reviews

5 Star
81%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
6%

Filtered Reviews

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Review Time

Lauren A.
this was my first time on Ruby Lane

this was my first time on Ruby Lane. So far so good! I just happened to recognize the seller because I used to buy from her in Florida years ago. I know her to be impeccable and honest. Her Devilbiss perfume bottles are authentic and accurately depicted. I trust her implicitly.

5
Date of experience: Apr 17, 2022
Deborah Corak
Helpful seller!

I had a problem getting the site to finalize my order, so I called the seller. She walked me through everything, and was friendly, courteous, and helpful. The sale went through, and I got my item!!!

5
Date of experience: Apr 17, 2022
Danielle Gray
The site is beautifully presented

The site is beautifully presented, has quality items for sale and does not seem to sell cheap counterfeit/fake ‘antique’ rubbish from India/China like Etsy or eBay. EBay and Etsy are full of such tat and it is annoying to wade through thousands of listings of fake antiques looking for the real deal. As such I rarely buy vintage or antique items off these websites. However, the 2 step purchasing process on Ruby Lane of having to put in an order and then waiting for an invoice is cumbersome. I have also had a few sellers drastically bump up postage costs from what was noted in the listing. The 2 step purchase process gives them the opportunity to do this and as a buyer, there’s not a lot you can do other than cough up the extra postage. This experience is rare however as the vast majority of sellers I’ve dealt with are honest and professional to deal with.It is also sometimes difficult to find the invoice in your purchase history - instead you have to go back to the original email sent by sellers. Seller feedback is also difficult to access. I’m not talking about the number of stars, I’m talking about actual written feedback of a purchaser’s buying experience with a seller. Given that items purchased are often significantly more expensive than those purchased from eBay or Etsy it would be good to be able to easily find seller reviews.Sale prices should also be able to be viewed in currencies other than USD or GBP - I have to separately google prices via an online currency converter. Main currency conversion should be available.

4
Date of experience: Apr 16, 2022
Frank Rom
I would like the payment info to happen…

I would like the payment info to happen at time of purchase.Nowhere is this a practice (speaking from my experience with online ordering).

4
Date of experience: Apr 16, 2022
Ho Phi Le
A wonderful dealer… great transition and communication

I had such a good transition and communication with this dealer. She is professional and easy going ! Definitely I will buy from her again.

5
Date of experience: Apr 16, 2022
Natalie Hickman
Great place to find Beautiful jewelry.

5
Date of experience: Apr 15, 2022
Olga Oviedo Goyeneche
Thanks Ruby

Thanks Ruby Some american shops are very nice but others dont want to sell to Mexico I explained to them that I had recevied always my dolls even from Europe but even so they dont want Honestly I feel that they follow some “trump ideas” but they are free Thanks

5
Date of experience: Apr 15, 2022
Dolphingal
Always fun to shop with Ruby Lane...

Always speedy service and good communication from all sellers...the shop owners that offer free shipping, that is a bonus...

5
Date of experience: Apr 14, 2022
Sandra Snaddon
The earrings I received don’t match the…

The earrings I received don’t match the ones I ordered and no response from him after emailing him so emailed RubyLane and got a response from seller for refund.

4
Date of experience: Apr 13, 2022
Manu Virtamo
Got a prompt and friendly advise from…

Got a prompt and friendly advise from both Ruby Lane and seller Tran Turner on how to proceed in order to get an item I really wanted to have. I’m a first time buyer from Finland.

5
Date of experience: Apr 12, 2022

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