Review Time
We bought two rugs to start last year, and we fell in love. I’ve washed both rugs about twice now, and spot cleaning it has never been easier. The quality of the rugs are great. We have now seven rugs, and we just purchased just our eighth one. They are perfect for anywhere in the house- the bathroom, entryway into the house by the door, bedrooms, and living rooms. I also appreciate their honesty and page where they define which size and texture rugs are washable in what size laundry machines. We exchanged one rug because we didn’t like the color- we swapped it out with another- through a very easy hassle-free process- and we love the new one we exchanged! I’m a huge fan and my husband knows it. I should get an influencer commission because 4 friends have bought multiple rugs per my Rec!
Awful company. Nobody answers their phones, there's nobody on their chat customer service, the only way to connect with anyone is through e-mail and that takes too much time going back and forth. I started trying to make my exchange on the 2nd of January, it's now the 23rd of January and I'm still going back and forth with them. Not to mention that their return/exchange is so difficult that if I was a senior citizen, there's not way I could figure out how do it. Ruggable (machine washable rugs) is a great idea, but a terribly company. I will NEVER purchase again!
I recently bought 2 Gabbah Gray tufted rugs for my kitchen. They were down for only 10 days before one of our dogs had diarrhea on it. I immediately threw it in the wash. I didn't even pre-treat and it came out perfect. I can't even tell where the stain was. Perfect for my home!
I bought a 6x9 Morris Ruggable (Tufted/Thick pad) for my family room. It looks fantastic on the wood floor. I really like the tufted rugs -- have another 5x7 Apfel one in my office. I have washed this one -- came out fine -- it does fit in my washer --- not as sure about the bigger one fitting.
Spent over $1,300.00 on three rugs and pads and they sent the wrong size pads for the largest rug! They have no customer service number to call and will not address the issue via email. HORRIBLE CUSTOMER SERVICE!! DO NOT BUY FROM THIS COMPANY!!
Customer service is non-existent. They no longer have a phone number and their only option is to email them and wait for a response. I’ve had an issue with a credit I purchased and I’ve sent no less than 10 emails over the span of 3-4 weeks. Usually, I get no response. I did get one or two responses from someone who did not understand the issue, and when I followed up, my emails went ignored. No rug is worth the extraordinary amount of time and energy I have wasted trying to obtain basic customer service.
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