ruggable.com

Cool fabric. Poor sewing

Liked the fabric. Liked that chair was easy to set up.Dislike that the chair came with a seem that was not sewn properly so the padding is sticking out when pressure is put on the seat.

Date of experience: Oct 11, 2023

I ordered a large rug and runner

I ordered a large rug and runner. I was pleased with the quality but the colour of the runner was too dark for the space. I tried to ask for a return and it is nearly impossible to speak to a person. I am from Canada so the time to call is very limited. They are open from 8 to 1 on some weekdays. This is difficult when you work 9 to5 hours from Monday to Friday. I had to send an email or speak to their BOT. Needless to say, this has been a frustrating experience. I was also charged 50.00 for shipping the rug back with no compensation. There ARE NO exchanges! You can return the rug but then purchase another one online. When you invest in a product you expect better service. These rugs are quite costly so I would expect better service from the company. The fact that you can not get a hold of a live person to discuss your issue is quite frustrating. Not all of the answers are located in the FAQ's.Buyer beware

Date of experience: Oct 10, 2023

The customer service is amazing.

Date of experience: Oct 10, 2023

Purchase number 8!!

I have just ordered my 8th Ruggable and never want to go back to regular carpeting again! I eliminated my wall to wall carpeting in my remodel, I have officially retired my carpet shampoo machine as I no longer have a need for it anymore! The rugs stand up to high traffic including wheelchairs and walkers. I have purchased a variety of sizes. Doormats, 8x10 runners, 8 Ft round, 5x7, 8x10 and 9x12. (10x14 wasn’t available before). I have experienced a variety of spills from humans and non humans alike. Wine, coffee, urine, diarrhea, a gallon of milk, food. Ugh. They wash beautifully and all the stains and odors, gone!! These rugs handle it all beautifully and saved my sanity. Love Love Love my Ruggables.

Date of experience: Oct 10, 2023

These rugs are wonderful

I get the Flatwoven with the standard pad. It handles walkers and wheelchairs fine, my dog, and 4 grandsons. Easy to wash and dry. Being disabled it is a little tricky to get the rug back on the pad, but my daughter helps me with that. I have 5 with the largest being 6 x 9. I just bought two more of the large rugs without the pads, so I can always have a rug down when one is in the wash. The cost is worth it. Over the years I have had to replace rugs several times a year because they were not easy to clean. I have even had damage to my floor for a spill that reached the floor underneath. Ruggable rugs and pads protect the floor.

Date of experience: Oct 04, 2023

Great rugs, beautiful, durable, and washable!

Pretty fast shipping, easy to understand website, especially the different thickness of rugs and rug pads, reviews, and other information. What we got is exactly what we expected. The rugs are thick, not flimsy/shabby, they look fabulous on the floor, and they do NOT curl up on the corners as we thought might happen. The fact that we can just wash them...wow! They can be rolled up to store, so we'll be getting seasonal versions to swap out! They're printed, but they look fabulous. These are not cheap-printed junk rugs. The pads are quite strong, and walking on them..soft! There's a finite number of rug styles/patterns, but you can search by anything.. a word, a style, color, size, theme, etc. It's fun to browse! Most of the sample photos are of the rug in different positions, rooms, and you get a pretty good idea of how it will look in a space.The site is very responsive, too. Overall, we're impressed and this is our second purchase from them!

Date of experience: Oct 01, 2023

I had seen these rugs for awhile and my…

I had seen these rugs for awhile and my friend sent me a photo of one she purchased and raved about it! With heavy traffic in and out of my house as well as pets I was a bit skeptical but took a chance! I purchased holiday runners first then after I saw them I ordered to large rugs for my living and dinning rooms! Couldn’t be happier

Date of experience: Oct 01, 2023

Ruggable is the rug I LOVE

Ruggable is the rug I LOVE! The rug is not shaggy by any means. It is easy to clean [OBVIOUSLY] but to sweep or vacuum it also! The fabric is soft and I will never own or have any other rugs in my home! I can’t get enough of RUGGABLE!

Date of experience: Sep 24, 2023

I have 3 dogs and with them just going…

I have 3 dogs and with them just going in and out all the time the carpet gets dirty. Normally I have to drag the carpet cleaner out, clean the carpet and then clean the carpet cleaner - well no more - I am so looking forward to the ease of putting my Ruggable in the washer!! This will make my life much easier and give me more time to spent with my family!!

Date of experience: Sep 24, 2023

BEWARE: They will deny refunds

I ordered a rug and sent it back for an exchange. The new one was more expensive so I paid the difference. I returned that as well but was only given a partial refund. Customer service kept giving me different excuses for my remaining return. They finally told me that the rug "did not pass our return policy check because of Minor Cleaning". The rug was unfurled for about 5 minutes. Their returns system is completely arbitrary and obviously a way to keep your money. Rugs are expensive and it's horrific to treat their customers this way.

Date of experience: Sep 21, 2023