Review Time
I waited five weeks for a rug, and when it finally arrived, it was not the one I ordered. I reached out to customer service, but there’s no phone contact, just chat and email, which are slow to respond. I believe they misled me about the order being made to my specifications. Now, I want a full refund and will not be returning the incorrect item, as this has been a terrible experience.
DO NOT WASTE YOUR MONEY ON RUGGABLE RUGS We purchased two LARGE ROUND Ruggable rugs. The designs are beautiful, the concept of a washable rug was super appealing, and everything seemed perfect… until we washed them.After just one wash (exactly per Ruggable’s care instructions — cold water, gentle cycle, low heat dry), both rugs have never laid flat again. The corners curl, the edges ripple, and no matter what we do — even with two grown men trying to stretch, smooth, and weigh them down — they simply will not stay flat.We’ve tried everything: letting them sit out, rerolling them, steaming them — nothing works. What was once a stylish addition to our home now looks messy and poses a tripping hazard.For rugs that cost this much and are marketed as easy to care for, this is incredibly disappointing. The quality just doesn’t hold up. The washable feature is useless if the rugs are ruined after the first cycle.Save your money. The concept is great — the execution is not.
Deceiving advertising.Bought a rug that was advertised to be shipped within a week.After a week,I sent emails asking for a update.Then I'm told the rug had to be made and that all their rugs are made to order,but they don't advertise that,it doesn't say their rugs are made to order,it say their rugs ships in a week.Now I'm being told it could take up 3 weeks to ship.Wish I would've read the reviews before I purchased it.
I purchased the Adeline Dark Wood Tufted Rug (8x10) as a Mother's Day gift, and I was so disappointed when it arrived. The rug I received looks nothing like the photos on Ruggable’s website—both the color and overall design appear drastically different in person. It completely clashes with the aesthetic of my formal dining area.When I reached out to customer service with photos, I was met with a generic copy-paste response that didn’t acknowledge the issue. To make matters worse, I was told I’d have to pay a $25 return processing fee—even though the product was clearly misrepresented online.I expected higher quality control and more responsive customer care. Sadly, I won’t be ordering from Ruggable again.
I have bought about a dozen ruggables in the last 5 years and just got the cute whimsacle one with the unicorn for my tea room. Ruggables make keeping my home clean so much easier, while allowing for my elegant but weird aesthetic. I have the standard original systems and love them. I adore the iris apfel collection and would love more whimsacle rugs. For cleaning, on lighter rugs I pretreat and use a floor brush to lift whatever hasn’t come up as needed, but the darker rugs have never had that problem. I love that I can lift them as needed. We are a neurodivergent family with pets and spend a ton of time on the floor with them. Knowing the rug is clean is everything. I also use higher scent detergent for the rugs, so they fill the room they are in. Depending on the location they get washed anywhere from weekly to a few times a year and everything’s wearing beautifully. I use a Dyson animal stick vacuum and will say that it can’t do the ruggables on max suction, but on high suction it’s 10/10, just a slight annoyance when I forget to flip the switch.
.I purchased 2 10 foot runners with pads and have a few issues. The rugs do not stay in place, they buckle when being vacuumed, creating a trip hazard. The ribbing is fraying. It should also be noted that the pad is 4-5 inches shorter tan the rug, makng it impossible to use the corner pockets. Poor customer service. Web site difficult to use. I gave up. Use caution when buying from this company. I won't use them in the future.
Ive been emailing support for a return label so I can return 1 of the 3 rugs i bought and no one is answering. I did the online chat feature and the guy said I will hear from a canadian team right away. Well, its been days and still no return label and no response to my emails. The customer service is the worst ever!!!!!
I want to love Ruggable. I should love Ruggable. I am 10000% their target customer (30's female). That said, it is unlikely I will purchase another item from them. Here's why: Their customer support is just awful. When I purchase something at a premium (there are plenty of less expensive washable rug options), I have an expectation that support will also be premium. I received a Ruggable doormat cover for Christmas (yay!), but they shipped the wrong design (boo!). I reached out, they said we'll send you the right one (yay!) and to send the other one back with a prepaid label (sure!). I immediately sent the other one back, and waited almost 10 days for an update. I have reached out multiple times, and most of the time I can tell the customer service rep didn't even read what I said. I finally got a cogent response today that they have mailed the mat... to the wrong address (even though they confirmed they had updated it.) It's just a cluster. Ruggable, I want to love you. Why can't you be better?
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop our selection of washable area rugs and runners – perfect for homes with kids or pets. Enjoy free shipping! Many rug sizes and styles available for any room.
factormeals.be
teakwarehouse.com
loan23.com
myrtana.net
myticketstoindia.com
teesdalewaxco.co.uk
casinodays.com
thehificat.com
giantpay.co.uk
big-d-synthetics.com
