Review Time
Fast shipping and packaged well. Pretty easy to put together. We have purchased 2 rugs from here and both colors were much faded in person compared to the pictures online - it looks faded/dirty. Due to the hassle of returns and the fact that we have to pay a restocking fee, we decided to just keep the rugs.
Do not buy these rugs!! Quality is terrible- they are paper thin, installing the rug will make you wish you spent good money on another brand and they make you PAY to return a rug you’re unsatisfied with. On top of all this, they don’t let you leave reviews on products until 50 days after your purchase. Super disappointed.
I got my first Ruggable in 2021 because I have sons, a couple dogs, and a husband who cannot remember to take his shoes off when he walks in the door. I have since ordered three more. As a clean freak, I consider this purchase as an investment in my sanity. Pros: The patterns somehow hide a lot of sins anyway, but I've had blue koolaid spills that give me heart palpitations lift right up. The rug survived cranberry juice, dog puke, and a hundred other spills. The biggest claim of all, that these are washable, is verifiably true. Cons: The edges unraveled pretty quickly, say in six months or so. It didn't diminish the quality, but did look a little haggard. I'd also say an 8x10 is too big to go in a standard washing machine, but spot cleaning generally did the trick anyway. Otherwise figure a trip to a laundry mat with more commercial machines.
Although I really like all the design choices Ruggable offers, I’m not at all confident with the customer service. My rug pad has been shedding for a few years now and it creates quite a mess. Customer service offered me 15% off if I buy a new pad from them.If you’re on their email list you’ll know they give out the same offer every other week, haha!No thanks, I’ll pass on that.
Love,love,love these rugs! I started acquiring them years ago when I had to throw out a favorite rug due to an accident by a geriatric dog. The problem wasn’t going away any time soon since the dog wasn’t going anywhere. So, I ordered my first two rugs. I am up to 10 rugs with two more on the way now. Being able to throw these rugs in the washer/dryer when necessary is priceless. Very pleased with the rugs!
I had to return a rug and it was initially given instructions for this, but returned it after the 30 day not realizing that it was a rule. Iw ould probably be better if they authorized a refund and gave you clear instructions about date parameters rather than just saying, return the rug at xyz address. However, I then reaced out to them because the rug was already mailed. Initially, I did not get timely emails back which made me quite nervous. Eventually, the issue was resolved and they refunded me and sent me a new rug. There was a lag in the communication which made me uncomfortable. Since the issue was resolved in the end, I was still give them 5 stars overall. I think the emails about how to return items should be a little more specific and clear about deadlines.
There is no other rug in market with this kind of washability. This is a must have with this 3 kid, high traffic, shoe wearing in the house family. We’ve had them in our home for about two years (yes the same rugs). Just ordered some new ones to change up the house. They never seem to lose their color or durability no matter how many times I wash them. One thing to watch out for is the corners. Over time, the corners “flip up” so we have to be careful to walk over them to the meat of the rugs or bend over and fold them down. Maybe something for the company to look into?
After waiting several weeks for my order to be shipped to me, I received the wrong rug. Looks like I received someone else’s order. Be aware that Ruggable does not have a telephone number where you can speak to a live representative. All communications regarding issues must be done via email. I sent them an email on the day that I received the wrong order, and promptly received a response asking me to send them pictures of the rug I received which I did. It’s been several days now, and I have no response back from Ruggable on where my rug is , and when I can expect to receive the correct order. I am not at all happy with this level of service. I’m sure by not having live customer service representatives. The company is saving a lot of money while charging a premium price for their product. I will not be ordering from rug again.
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