Review Time
Beware, if you are from the UK and wish to return it's next to impossible. They are Switzerland/US based company that does not have anything to do with the UK. Very missleading as i thought i was buying my dream rug. The rug looks nothing like advertised on the website, color and material is different. I tried to get into contact with the CS and so when they finally picked up the lady on the phone was soo rude and just not very understanding, the audacity to tell me to give the rug away to charity or give to friends/family? Sell it on marketplace. I'm amazed how this even is legal to write .co.uk and then not have anything to do with the UK. I'm stuck with a rug that i have no use of
Speedy delivery! Rug received via UPS within 4 days of ordering…but no email order confirmation or tracking number received. Read reviews after purchase, which was very stressful! But to my surprise rug seems ok and exactly as seen online. Packaging terrible - bag open at both ends on delivery. Only advice would make sure you want the rug, so no need to deal with the US / Switzerland return process AND use the chat function. Found that really helpful otherwise would have zero proof of my order.
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