Review Time
I ordered a DJ kit for my daughter two weeks before Christmas. I was informed it would be cheaper to buy it with the microphone, reducing the price from £45 to £32. However, I was charged both amounts and have yet to receive any items or responses after sending three different emails to the support team.
I placed an order for a holiday gift on 3rd December, expecting delivery within 3-12 days. I thought I had plenty of time. However, after receiving my confirmation email, I anticipated delivery by 15th December. I was shocked to receive an email on 16th December stating that my order was finally on its way. This company took over 2 weeks to dispatch my item to the delivery service, all while I believed it was en route. I've been anxiously hoping it would arrive in time for the holidays, but it's clear that it won't now. This was the only gift I bought for my brother, and now he will have nothing from me this season! I'm incredibly disappointed. I wish I had checked reviews before making this purchase.
I placed an order for a Christmas gift for my son nearly 2 weeks ago, but I haven't received any dispatch notification. The tracking system doesn't recognize my order number either. I have serious doubts about this company and would advise others to steer clear!
I placed an order for my grandson's Christmas gift on December 4th and reached out multiple times. The order was only dispatched on December 22nd, meaning it won't arrive in time for Christmas. You've completely ruined the holiday for us as this was my grandson's main present! Thank you.
The response I received claimed they had already contacted me, asking for an order number that I never received and had previously mentioned. It felt like an automated message! I had provided my full name and delivery address.
This exchange occurred on December 17th, and I replied immediately. I also sent follow-up emails on December 18th and 22nd, but received no replies whatsoever!
I placed an order over three weeks ago and still haven't received an order number or confirmation. I've emailed customer service three times and provided proof of the bank transaction, which was processed immediately. All I got back was an automated response. This experience has been extremely frustrating, and I cannot recommend placing any orders.
Extremely disappointing. I ordered what I believed to be two boxing units with a music upgrade. However, I was charged for three units and have yet to receive any items. My order was placed on December 8th, and I haven't received anything. I've sent multiple emails but have received no response. I've also initiated a payment dispute with the payment portal. The communication options are confusing and hard to navigate.
I would give no stars if I could. I ordered gifts for my grandchildren's homes to enjoy at the start of December. The payment was taken, but there is no tracking information; I've emailed with no response. This feels like a terrible scam—shame on you. Just remember, what goes around comes around! Truly disappointing.
I placed an order for the music boxing machine on December 16 through a social media platform, but I have yet to receive any email or confirmation regarding my purchase. After reaching out via email, I received a response requesting my full order number. I have replied multiple times explaining that the only reference I have is from my bank statement, which is Msto-31567, and I provided all my personal details in hopes they could locate my order. Unfortunately, I have not heard back. This has been incredibly disappointing and frustrating.
I placed an order for a retro console after seeing an advertisement on social media. However, I never received an email confirmation despite completing the payment. After sending over ten emails inquiring about my order number—which I couldn't provide since I never received it—the support team stopped responding. When I attempted to call, I was met with an automated system, despite their claim of a 12-hour callback. This has led to a lot of disappointed children this Christmas. It's a scam! Proceed with caution.
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