Review Time
A lot went wrong!...I purchased the sofa on 12th Aug with delivery to be made on 15th Aug. When it was delivered by the delivery company (designated by Seats & Sofas), turned out the legs for one of the sofas was missing from the package and the legs on the other one were somewhat damaged (with some cracks) but functional. My ordeal had just begun, after many phone calls & much pleading finally those missing legs were provided for pick-up on 5th Sep. Replacement (or backup) for the damaged legs on the 2nd sofa are still awaited (no formal response to the Service Request). Extremely disappointed, they have good stock to show, but this is the reality of delivery, so avoid if you can!
I've had a very disappointing experience with Seats and Sofas Capelle. I purchased a sofa (€1,849), but they delivered it in the wrong color. Instead of resolving the mistake quickly, the sofa has been left in the entrance hall of my building, causing inconvenience to other residents, because the company keeps delaying the pickup.They first promised collection within 7 days, then pushed it back another 10, and eventually informed me that the correct sofa was not in stock — meaning I would need to wait 6–12 weeks. When I requested to cancel the purchase and get a refund (including the delivery fee), they refused to reimburse the €150 delivery fee, even though the delivery company (LMD Logistiek) was recommended and arranged by them.It has now been 19 days (and counting!), the sofa is still uncollected, and I have yet to receive my full refund.The service has been unprofessional, with poor communication and zero accountability.I strongly advise against buying from this company.
We walked into the store and were helped by very friendly staff. Found our dream couch (x2 bought), the salesman was so helpful, and got a nice discount as well. The service was amazing, from all the staff we encountered, including the lady at the desk processing the order. Hope the delivery will be fast as well.
I recently purchased a new u-bank couch and couldn't be happier with the experience so far! The buying process was incredibly smooth—from visiting the store to checkout, everything was user-friendly and straightforward. I appreciated the help at the outlet, which made it easy to feel confident in my choice.The price was also very reasonable, especially considering the quality and style the sofa promises. It feels like a great value for the money, which is always a bonus when making a big furniture purchase.Now I’m just counting down the days until delivery—can’t wait to see it in my living room! I’m already planning a cozy movie night to break it in. If the sofa is as comfortable as the process to buy it was easy, I’m in for a real treat.Highly recommend!
We were very clear on the fact that we wanted our delivery date to be as soon as possible, as we had plans to move into our new home ASAP. The manager originally promises 6 - 8 weeks, so we were naturally very excited and we got the couch. However, we are now moved into our new home, and the couch has still not arrived. Apparently, 6 - 12 weeks is our new wait time. Very unfortunate, and we still do not know if the sofa will come in good condition or not.
I got my sofa delivered on 19/07/2025 with a surprise of broken bed part and a torn armrest. When informed seats and sofas about the damage, I was told I had to wait till service day which is on 18 Aug and I kept waiting. And today is 1st Sep and still I don't have a single update about the date when the broken parts are going to be delivered. And I have sent a lot of mails and I got no response of any of them. Its a biggest mistake I made purchase at Seats & Sofas and this will be my first and last time buying anything from there. The way they are handling the after sale issues and waiting timelines is very frustrating. I see you are a posting a generic reply to every review to reach out via the email addrress of the branch. So to verify if you are really reading the review... I already sent 3 mails since the sofa got delivered with all the details you are pretending to collect and I shared my order number in this same form, with which you can fetch all my details including the phone number. So if you reallying looking into customer satisfaction, reach out to me directly via email/phone instead of posting generic reply to this review.
I have 2 main problems with them:1. they don't communitcate when you can expect your couch, between 8 and 14 weeks. But when you ask at the 8. week, they can't provide an estimation, if it's next week or 6 weeks later. 2. They sent damaged couch. After the claim, they just offered 50 EUR (of the original price of 1698). Which I did not accept, because not fair.to return and wait another 8 - 14 weeks is also not fairI wanted 10 % refund, but they insisted.
I had a fantastic experience!Mark (The manager of the branch that helped me in my purchase) went above and beyond to help me with my choice. I specified what's important to me and we walked around the whole shop looking for the right fit. In the end we found a couch that met my needs in size and configuration. I am very impressed with the customisation options that Seats and Sofas offers. I was looking online first for something before visiting the shop. And I have to say, not even the internet has a variety they have in the shop. Besides, who wants to buy a sofa without sitting on it first?Despite the customisation options and the great service, the prices are also more than competitive. I settled on the sofa I chose before knowing the final price, and to my surprise, it was also cheaper than the online counterpart. Mark even made a deal with me that lowered the price even more. I appreciated the nice chat, the attention to my needs, the customisation options are amazing and the decorations in shop are also quite impressive. I have already recommended Seats and Sofas to my friends and will continue to do so. Thanks for the service! Keep it up!
Claim your business profile now and gain access to all features and respond to customer reviews.
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.See more
homegoods.com
edwardsandgodding.co.uk
www.biancocasashop.com
freddiesflowers.com
memorialgifts4u.com
genuinetools.com
wardrobedirect.com
boulies.co.uk
humphreymunson.co.uk
embhomeservices.com
