Review Time
I had a fantastic experience!Mark (The manager of the branch that helped me in my purchase) went above and beyond to help me with my choice. I specified what's important to me and we walked around the whole shop looking for the right fit. In the end we found a couch that met my needs in size and configuration. I am very impressed with the customisation options that Seats and Sofas offers. I was looking online first for something before visiting the shop. And I have to say, not even the internet has a variety they have in the shop. Besides, who wants to buy a sofa without sitting on it first?Despite the customisation options and the great service, the prices are also more than competitive. I settled on the sofa I chose before knowing the final price, and to my surprise, it was also cheaper than the online counterpart. Mark even made a deal with me that lowered the price even more. I appreciated the nice chat, the attention to my needs, the customisation options are amazing and the decorations in shop are also quite impressive. I have already recommended Seats and Sofas to my friends and will continue to do so. Thanks for the service! Keep it up!
Lot of varieties of sofa. They offer complete customization including shape, size, material selection.Also offered good discount for my sofa.Staff was very welcoming and was really supporting when any question was asked. I had a very good experience and would recommend to definitely visit and experience for yourself.
Top service! Very friendly, helpful workers + manager. I’m very satisfied with my purchase. They even have extra discounts on Sundays. I recommend, specially if you’re not to picky with material and color because they have a lot of couches on stock and you can get it immediately.
The sales team is super aggressive, I went there twice and they try to close the deal the moment you enter. The website discounts are also misleading. When you see a discount on their website it says something but when you actually visit the store they say it’s without the features and includes only th basic model.
Sales person lied about delivery time (6-8 weeks turned into half a year). They "resolved" this by providing the same sofa from their Heerlen store. This will cost us 120 Euros to ship (per their recommend delivery service) and they refuse to give us a refund or any other type of compensation. So we're opting to wait 6 months until it's delivered to Eindhoven. I'm guessing some other issue will pop up in the next 6 months, so leaving some stars to drop.Update: we're now two weeks past the 6 month expected date. So dropping the remaining stars. If they won't give us a refund at this point they're essentially crooks. Do yourself a favor and don't shop here.
I visited Seats&Sofas Zandaam to find my new sofa, and I was pleasantly surprised by how Kevin helped us choose the right one for our place. Knowing it might be a big step and investment, Kevin took us through the different models, showing all feature, different fabrics and possible customizations. At the end, I bought one couch from the available stock and have it in my place in just a few days. Highly recommend visiting the store and getting one of their sofas.
On January 2nd, we purchased a sofa for €1757 from the store in The Hague. During the assembly process at home, we noticed that the bottom of the sofa was broken. The next day, we went back to the store and reported the issue. They reluctantly agreed to pick it up from our home and send it for repair, but only after charging us €75.They picked up the sofa a month later and sent it for repair. By June 18th, we still hadn’t received any updates, so we went back to the store. The staff were extremely rude and disrespectful to my wife—yelling at her to wait outside and not to stay inside the store. When we refused to leave, they called the police.We explained the situation to the police, stating that we had been without a sofa for 7 months. The police acknowledged that we were in the right. We then told the store we wanted a full refund, which they agreed to. They said the refund would be processed within 12 business days, but we still have not received our money.This Monday, we will be taking legal action and filing a lawsuit against the Den Haag branch of this terrible company. They blatantly ignore the law and even the police. We have video evidence and an official police report from that day.DO NOT SHOP FROM THIS COMPANY. IT IS A TERRIBLE BUSINESS.
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Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.See more
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