Review Time
I collected 4 items of furniture last year from the Amersfoort store. One of the sofas metal leg had the tiny plastic covering for protecting the floor missing.Unbelievably, i have made numerous telephone calls, filled in 2 complaint forms, written E mails...no response. My latest E mail months ago just asked them to put the tiny plastic cover in an envelope and post to my home. This missing part is about 2cm and probably costs 50 cents, yet i have now spent many many hours trying to resolve this. What a shame, because the sofas are super but the service is bad. I wont recommend Seats and Sofas in the future.
We went to check Sofa in this shop, after checking model which is called Argentina, the initial price quoted was 6400 eur , which was out of our budget and vey expensive for sofa. The salesman asked us our budget to which I mentioned around 4000 Eur, so he said he will talk to his supervisor and see if he can get us discount. After 5 mins , he said his boss agreed and offered 4000 Eur for Sofa. We were new in NL and in middle of move, we didn't think much and bought the sofa.The sofa was delivered within agreed time (6 weeks). however we noticed the finishing of the sofa is not clean and fabric is having folds and is loose. I wrote an email to customer care and I got below response."We would like to point out that the upholstery on a new piece of furniture is tight and stiff. With use, the upholstery becomes more supple, depending on the elasticity of the material, which has a softening effect on comfort. This elasticity will also cause casual wrinkling. This wrinkling varies per upholstery material (fabric and leather type), even per leather skin and seat width. With softer fillings, this casual wrinkling will be more present than with harder fillings. An important property of the filling, springs and upholstery is that the initial hardness decreases by approximately 10% to 15% in the first few months.After this initial period of use, also known as the settling-in period, the comfort level is optimal. You should allow 3 to 4 months for this.This is the seating comfort you can count on for years to come. To create a softer comfort immediately upon use of seat cushions made of polyurethane foam or cold foam, you can gently push your knee into the seat cushions a few times.It is important that you load all seats evenly during this settling-in period, to ensure the guarantee on the fillings. All seating furniture must be used for several months to experience optimum seating comfort. Cushions adapt to body weight and can form themselves to it. The support of the seat also becomes more flexible as the seating furniture is loaded more often and can therefore lose some of its firmness.This is a normal and natural process and not a fault of or in the product.If, despite the above information, you believe that your report falls outside the usual margins, we would like to hear from you and we will immediately start working on dealing with your problem as quickly as possible.We would like to point out that if your report does not concern a production error, any costs incurred will be charged to you."After an year, I wrote another email which went unanswered , after following up again , they asked us to bring sofa on a specific date to the branch. Now, its our responsibility to carry a 7 seater sofa and bring it back . The customer service wants to make it difficult for people if there are any problems .After 1.5 years of usage we are noticing the seats are softer and sagging on the side that are used more.Overall the quality of product and service is below mediocre. Avoid this shop and look elsewhere to buy furniture
Everything went wrong with our purchase. Visiting the showroom was extremely unpleasant, as the staff were highly unprofessional. They swore at each other,and no one seemed willing to do their job. The agreed-upon pickup date was not respected, and we were called multiple times to pick up the purchase earlier than planned. Unfortunately, the product itself was a disappointment. The couch started squeaking within the first month, and it was supposed to come with two storage boxes but arrived without them. When we contacted customer service, we were shocked by their bitter and nasty attitude handling the complaint. Be cautious, and don't ignore the red flags as we did Update After posting our initial review, their automated reply suggested reaching out to resolve the issue. We attempted to do so, but adding insult to injury, all our efforts to speak to someone were completely unsuccessful. This has been, without question, the worst purchase experience OF MY LIFE. Truly an award-winner IN WRONGDOING
Couch delivered with wrong console. It lasted 7 months and it could not be arranged to deliver what we ordered. We received a different console and for all the waiting and days off from work they have given eur.100,-(!) discount. Seats and Sofas can see my long history of problems in their system. Not calling back, not holding promises, a list to long to mention. If they want I can give them a list from what happend from day 1 to the last day. The cupholders were finally built in by a company named HMR Capelle aan den IJssel. Tears in my eyes. Such bad work. Transports by LMD, impossible to make appointments and bad behaviour.After months of disaster we finally have or money back. Seats and Sofas picked up their couch and sended our money back after our review on Trust Pilot. Seats and Sofas, HMR and LMD. Never again in our lives.
Don't bother buying furniture from here. The delivery dates are unreasonable and if you will try to cancel it 1 week after the purchase they will charge you 50% of your initial payment even though your sofa will be delivered in 5 weeks. A big scam.
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