Review Time
The worst experience ever. I bought a dress which i never received by UPs fault. I was informed by self portrait that i will receive a refund after 10 days and that they could not resend the dress.So unfortunately i decided to re purchased again the same dress since i couldn't find it anywhere else. Currently expecting the dress from the second order and received an emai that i do not own the refund from my first order since the dress was sent. I had to call them in order to realise that they havent even had the first dress back from the warehouse of UPS in order to proceed with my refund.I wont try again to buy directly i will prefer a retailer.I am not even confident that i will receive my refund finally. Disappointed from the experience.
I wish I had read these reviews about self portrait prior to my $2000 spend. I’ve had the worst customer service with staff member from self portrait. Sending items late, I asked if items could be spilt to avoid paying extra tax she said NO, even though I would happily pay extra for postage. Then items where delays, then everything I purchased went of sale during postage and still this staff member from self portrait was so horrible.
Hi guys, I live in Brazil and order from self-portrait. I have to say that in the first order everything went perfect, they contact me to get additional shipping information and I received very quickly. So ever the second order was placed more than one week ago and still not even send. I try to contact them for 3 days and got no answer. Jordan answered me that he you’d see in the us warehouse and circle me back. Now they are off for the holidays, I am very disappointed with the service, hope they can give me some answers.
Paid 25€ for express shipping and after almost 1 week, when tracking my parcel, it says it's still sitting in storage, which means it's still not been shipped. Update: I had contacted customer service already before I was told to do so by self portrait in the comment to my post. They didn't bother to reply. 48h are long over. Tracking looks the same although UPS sent an email saying it will be delivered soon. Looking at the other recent posts and reviews, there seems to be a general problem here. Not a big deal if a dress takes 10 days to arrive, but it is when you've been charged 25€ for express shipping.
I have been a loyal self-portrait customer for years. However I ordered a dress on black Friday Sale 3 weeks ago (!!!) and it still has not been shipped. It seems like the company, was so greedy chasing black friday profits, that they cannot handle their own logistics
I was about to give 2-3 stars but I had to bump this up because of the very prompt and quick replies I have been receiving from the customer service.The refund has taken quite a bit of time, which I understand because of the sales etc but I cannot fault Lisa’s reply. She took less than 5 minutes to reply to all of my emails and I have to give 5 stars for this reason! The lack of a star is honestly because of the slow in refund, and lack of communication during the refund process.
To EU customers: I bought for the first time from this company and was looking very forward to receiving my dress. The website says EU self-portrait, insinuating one is dealing with a site in the European Union. Today I was approached by customs, asking to fill in 2 different tax declaration forms. If you show the customer a EU website, you cannot put them through tax declarations. Would never have ordered, had I known this. At very best, this is totally misleading. Will never order again!Addition after I was able to have the dress dispatched from customs after almost a full working day, 8 emails from them and calling them 3 times: After I had only written "good morning" on the Whatsapp for self-portrait customer service, I was reminded (in a generic message) to be respectful and kind as they are working hard to support me, before I could even express why I was turning to them. Support me? It isn't respectful to mislead a customer who then has to deal with customs' administration for hours, and thinking that's no problem. It is actually extremely rude. I ordered on an EU website and I can proof it. I even had a confirmation from self-portrait EU. So, why do I have to fill in custom forms? I have neither a printer nor a scanner at home, so I needed to go somewhere to solve this. Customs in Spain were extremely helpful and nice. But between not understanding that I am not a reseller and sending wrong forms we took from 9am till 2pm. I had paid 25 euros for express shipping. A total joke. In the afternoon when all was dealt with, I was being donned a very graceful message from self-portrait saying I didn't need to pay customs. How generous after wasting hours of my time. I really feel I'm in the wrong movie. Make it clear, you're shipping from the UK then everyone knows what to expect. Do as if you were in the EU, one may fall once, but then never again. Also business relationships are built on mutual trust.Reply: Of course I feel misled if a website is eu and then this happens. The currency has nothing to do with your web. You can change language and currency on many international pages but they make it clear from where they ship. It's the not the customer's job to look up where your company is (fiscally) placed. An eu. website means you're in the EU to the client's understanding. And the problem is not that something went wrong here, (we all make mistakes), or that the item won't be here for the event I wanted to have it for; the problem is that you push the responsibility to the recipient country and their laws etc. and not to the way you display information on your website. But the first sentence with which you turn to your client on WhatsApp, who has only said good morning, is asking for respect because you work so hard for your customers.
Purchased one dress and then received an email that their stock count was incorrect so I was refunded (dress no longer available). Purchased another dress and a few days after purchase (but before delivery), the dress was marked on sale. I asked for them to honor sale price as I had not yet received my dress and they would not honor sale price.
Just know I ordered TWO dresses with both being defective. After I ordered one from the Black Friday sale, they sent me a dress that was indeed defective. They assured me the next dress would come perfect, however would NOT match the black Friday price due to me wanting a different size. Mind you the first size DID fit me....now I just got the 2nd dress and it's even WORSE. The stones are half coming out and the wedding is in two days. NEVER order from them unless you're buying second hand from somewhere else and its extremely cheap.
Claim your business profile now and gain access to all features and respond to customer reviews.
smshub.org
solutionsmobility.co.uk
cdl-group.co.uk
outdoorseatingarea.com
mightykidssupplements.co.uk
toponefutures.com
bbq-authority.com
melissaanddoug.com
www.fortresspower.com
www.jossandmain.com
