Review Time
This is by far the worst company I've ever interfaced with. I expect they are going to rob me blind!This is an inharentence to my mother for some Target stock. I could write paragraphs about how terrible and seemingly illegitimate I think they are. II am steaming mad right now and how much I think they are stealing from me! Their support is only through somewhere in the Middle East. I've been working to cash out this stock (for my mother) from October-January. They just claimed the check has been mailed and is IN THE MAIL, and should arrive in 10-15 days (from MN to FL) USMail. (perhaps donkey???) They couldn't tell us the amount - just that there is a check (for some amount, whatever they decided to give us). If you use this company, expect frustration and I'll let you know in 10-15 days if and how much I'm being robbed!
I can't recommend this site less.The website is clearly broken. Calling customer service only causes further aggravation as it claims that the website works perfectly. Spoiler alert - it does not. The website returns the message "The Identity Verification System is currently unavailable. Please try again later." Customer service response: "Server might be busy. Try again in a little while."Very unhelpful and unaccommodating.
Dreadful Service. Poor Communication They should be invetigated by US Authorities, as their payment methods are vulnerable to fraud and theft.Despte having my details for a wire transfer, these cretins thought it was OK to send a check for over USD 100,000 by mail over two continents.Customer response staffed by people who provide the most basic responses, provide no solutions, provide no information.Close this appalling company down.
Without warning started using Jumio id verification that requires you to upload a photo of your drivers license. They already have two factor verification why they added this is beyond me. I have had an account for years. They should have a work around. I guess I will have to get certificates and move them to broker account.
They are requiring a new authentication format with government id and camera snapshot that fails whether I use my phone of laptop. Help desk is helpless. Recovery letter steps don't follow the logon script. Will be moving my account as soon as I can get access!!!!
This outfit is a joke. Luckily, I only have two accounts here, one of which I shall be closing soon as it is impossible to service the account. All of their telephone reps are foreigners and impossible to understand.I plan on notifying the two companies that I own stock with about this horrible service. Just maybe they will go to a quality company for their transfer service e. g Compiutershare or /Broadridge
Absolute nightmare dealing with them. Sales proceeds were supposed to be electronically transferred, but they changed it to mailed checks without informing. And I never received any checks after 1 month. Asked them to electronically transfer again, and they needed me to jump through hoops to send in a letter on instruction, which will take another month to process, and no guarantees i will get my money. Felt like I've been scammed.
If you have a choice, do not use them. Unfortunately, my employer uses this company for stock distribution and sales. So I requested the sale of a small number of stock via ACH. Took me days to figure out it didn't go through and they didn't tell me the status or why it didn't go through. They then sent a check via "presorted USPS regular mail", from Minneapolis/St Paul. The check took 11 days to travel a few states. Who sends a check "presorted"....that is for magazines and advertisements. Then when you call them you get an off-shore representative that does not understand the logistics and is just reading a script. Finally, come to find out they use ANOTHER company to perform the ACH transfers. I would absolutely not recommend this company if you have a choice. If you don't have a choice, stay on top of your transactions on a daily/hourly basis.
I tried to understand why EQ sent me a request for another W-9 Taxpayer ID certification regarding Procter & Gamble stock. I called and spoke to someone obviously from India who was hard to understand and became impatient due to his poor English.I think outsourcing financial info to foreign reps is in itself concerning, but this is common place and should be stopped by large corporations on the cheap.Then when asked how soon this updated info would go into effect, he said 20 days, and that I had to call to confirm. Really??? We have AI, the IRS takes estimated taxes out of our back accounts within hours, but these guys can't get this done for 20 days?This is a sad state of affairs! Large companies need to be more responsible to their shareholders.
Since they require Jumio verification, I can no longer access my account. It is so frustrating. I guess this was done in the name of safety but I used to access my account weekly and now it is no longer available! What a headache! I wish there had been some warning so that I could have moved my shares.
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