Review Time
Fantastic service by snappy snaps High Barnet, what amazing staff, needed to have a damaged picture re done for a very unwell patient- the staff could not have been more helpful and responsive completing the work within 24 hours. Brilliant kind service when you need it.
I called at their Swiss Cottage branch, London NW3, and asked for help in uploading a document on my mobile. It couldn't have been done on a PC. The staff member (manager?) who helped me was very obliging and patient. I hadn't worked out how to perform the operation but, from the way he did it, I realised it was child's play. Two other staff members were also helpful. Many thanks to all.
I went to the Snappy Snaps in St Albans. Ravi helped me select my photo from my mobile, choose a photo frame and then put in the frame for me. He was exceptionally polite, friendly, professional and delivered a wonderful service. It has been a long time since I have seen sales staff be so attentive and helpful. Well done Ravi and the St Albans team. I would recommend and definitely return.
I wrote a review which received no response. I used to use Timpson all the time for business that will stop due to the customer service from Snappy Snaps.NameAlistair MapleSubjectOur experience at your Crouch End store - order number 0142337MessageHi,My wife visited you Crouch End store to have photographs taken for her Personal Licence (like a passport photo but lets strict). Anyway when she was in there the lady that served her was on the phone on single earbud whilst serving her. Whist I don't mind what she does she seemed to Rush my wife and it ended up when she got home she wasn't happy with the photos.She did ask for a receipt to be emailed although it never came. The only other thing is she was charged £24.99 whilst I think that is expensive if that the cost then so be it but when she was in there another lady came and was quoted £18.00 for passport photos so if you could please let me know why we were charged £24.99.. My wife doesn't like to make a fuss so didn't say anything in the shop.I just wondered if there was anything you wanted to do to make her happy.FYI we both got passport photos at your Wood Green store and the service there was amazing on two separate occasions.My number should you wish to talk about it is 020 7105 6028.
I placed several orders online and at the St. John's Wood branch and I cannot praise all who work there enough! I ordered a variety of photos of all types and sizes and they came out beautifully.The service was fast, efficient and friendly, even going that extra mile for me.Outstanding shopping experience. Thank you so much!
I visited the Snappysnaps store in Kilburn today and received wonderful service by Maruin. He printed out a locket sized photo for a gift for my father and even inserted it into the locket. Nothing was too much trouble for him. He is a real asset to the company.
In May, I placed an order for a Father's Day gift from Snappy Snaps' branch in Richmond-upon-Thames. It never arrived. I sent an email to the branch expressing my dissatisfaction, and requesting a full refund. The following day, I received a reply from the branch manager. He offered me an unconditional apology, along with a brief explanation of what had gone wrong with my order. He immediately issued a full refund for the product and the delivery charge. But he also went further.Assuring me that he really "wanted to make this right", he additionally offered to remake the customised product that I had ordered (worth £26), free of charge; AND he offered to personally hand-deliver the item to my home the following day. The product was of excellent quality, and my father was absolutely delighted with it. And despite the earlier problems with the order, I too was delighted by the outcome. This is precisely how companies *should* react when they make a mistake. Snappy Snaps accepted responsibility, and did everything they could to make it right, turning a poor customer experience into a shining example of excellent customer service. They could easily have lost a customer, who would have shared his story of disappointment with countless others. Instead, they now have a very happy and very grateful customer who enthusiastically recommends Snappy Snaps in Richmond to everyone he knows.
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