Review Time
Bizzare experience. Online system is very flawed would not recommend. Online order is taken but store doesn’t receive order. 1 hour turnaround time paid for. Re-submit order online, ask if store can expedite, asked to pay more money as less than 1 hour (although if I’d popped into the store I could have printed them there and then). As I’d already paid £20 for 5 photos to be printed I wasn’t keen to pay more and asked for the order to be cancelled and payment refunded. Advised I would have to go into store to receive refund. As I had placed the order online this seemed strange so I called customer service who arranged for the branch to call me to refund me over the phone. Next issue was that the online portal had allowed me to pay with my Amex but the stores card didn’t accept Amex… finally resolved but bizarre and painful experience compared to online competitors
I needed 4 passport photos. So I went into a branch and was told it would cost £16.99. I refused as I thought it was a rip off. I went to a Ryman branch round the corner, used my iPhone to take a selfie and printed 6 passport sized photos (adjusted on their self service photo printer) which cost me 40 pence! Yes 40 pence!
Hampstead visit on Saturday 9th March. Rude staff who were quick to close the store rather than serve customers. Lights out at 5:25pm - I was refused service to have more passport photos taken given I did not like the first set (that I had paid for ). Will not return and advise others not to use this store .
Good evening, I came into the Kingston branch today at 5:50pm to simply ask a few questions regarding pictures for a visa application and I spoke to a lady ( long mid length brown hair in her 30’s) I found her completely unhelpful, miserable face clearly didn’t want to help me as it was near closing time then a man stepped in on our conversation and was so rude it made me uncomfortable. I will now have to go to the surbiton branch tomorrow instead as I do not want to have to experience this again. Iv worked in retail for many years and this is NOT how you treat customers. Disgusting
I was in Watford Snappy Snaps shop and I wanted to say a huge thank you to Alem, who helped me with the passport photo, also showed me a great deal for printing photos and provided absolutely great service. I do really appreciate it and being so grateful to meet such lovely people.
Unbelievably EXPENSIVE !!The quality is good and the staff are polite and quite friendly. However none of that compensates for their ridiculous pricing. Just under £12 for UK passport photos is outrageous and if you need the same photos but in a very small size difference(smaller) for a overseas ID its just under £18 !!!
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