Review Time
I ordered new glasses at Specsavers, Cruises St. Limerick. When they came after 10 days, I wore them for 3 days but it seemed like I was given someone else’s order. I found them to be dangerous, especially when driving. I returned to the store and found the staff very unhelpful. They told me that they would sort the problem in 3 days. Despite several attempts to contact a manager to no avail, I went to the shop after 10 days and demanded a refund. An terrible customer service. Avoid!
This place makes my blood boil .. my children and me have been a long term customer but Iam seriously getting sick to my stomach with it . Every time it’s money money money . €180 today just to update lens prescription into old frames ( year old). Then she said - extra €20 incase the frame breaks when we are installing the lens into the frame . - I replied - so I have to pay to repair my frame that u could break doing the job your paid to do in the first place ? Just do it gently and don’t break it . As it is the said frames had snapped twice in the previous year . If I didn’t pay the extra €20- she was going to make a note of it - saying I take full responsibility.. WTF like ..
I had to bring Ennis Specsavers branch to the Small Claims Court to have them replace a faulty 5 month old €190 set of reading frames. They wanted to charge me more money for the replacement frames.On two occasions screws seized on the frames and had to be fixed in-store, then the arm popped out of the frame when opening, which was told in-store makes them unrepairable.Ennis Specsavers Customer Service to my written complaints about frames and further charges , 1 of them hand delivered to the store was No Contact at all.John O Farrell did make the time to contest claim when he received it from Ennis Court, he then showed up in court where Judge told him immediately to replace frames without any further charge to me as faulty.If you have a problem you think you didn’t cause and they won’t resolve then bring Ennis Specsavers to the Small Claims Court, but hopefully after this time will be more proactive by putting other customers first instead of money.Generic update from Specsavers to my review to make look like their interested in helping , more fooling around to customers they have contact details for.Can’t even get my name right, wouldn’t be surprised if have wrong lens in glasses.
I collected my repaired varifocal glasses this morning. One of the sidearms had broken.It was repaired /replaced here in La zenia spain by a professional team in Vision Center La Zenia and technicians in Torreveca.This company have taken over from Specsavers and provide an excellent aftercare service.Much better than overseas.I requests repairs in my hometown Clonmel and they insisted they could not be repaired! Their solution was to buy another frame from them for 199 euro. As a consession the shop offered a 50% reduction.This is my second incident.Another pair of specticles from specsavers Clonmel had a lens fall out and lost I was told no they cannot be fixed I walked up the syreet to an opticians in Clonmel and they replaced the lens.Again no aftercare service.The team selling the products were good but tecnically they seem not willing to repair 1/2 year old glasses that they sell.How can other opticians do so at no cost or v little???
Thought I'd be able to 'walk in' and wait to get reading glasses, but told I have to make an appointment. As my dad's carer its impossible for me to know in advance when I'll be available until the day itself. No consideration at all for people in my position.
I've been a customer of Specsavers for many many years but in the last couple of years have noticed a bad decline in service. I had my eyes tested in February 2025. Lost my varifocals in Spain in November. Went to get new pair on my return. Picked out frames. Before glasses were sent for prescription to be put in i changed my mind on the frames. Called in physically to change the frames. Some time later went back and wrong frames were on the glasses and i couldn't see through the glasses. They offered to change the frames to the correct ones. Went back to collect these to find frames incorrect again. Staff very nice but the level of incompetence is horrific. On same day a colleague of mine collected hers from a different branch and her lenses were incorrect too. This is the 2nd time I've not been able to see clearly through my glasses. I now find I see better without my varifocals. Will be going elsewhere from now on. Would definitely not recommend Specsavers to anyone.
Absolute nightmare. Incompetence of the highest order and zero regard for the customer.I booked an eye test on 22 December 2025 at Liffey Valley branch and Following the test, I ordered two pairs of glasses:A super readerA driving varifocal with brown polarised tintDuring the Christmas period, I was informed that the driving glasses had been incorrectly ordered and were not varifocal, which was an error on your side. I was then asked to pay extra to correct this mistake.On 2 January, I received a message stating that my glasses were ready for collection. When I went to collect them, both pairs were wrong:The driving glasses were black instead of brownThe super reader was missing altogetherAfter nearly 20 more days, I received another call saying the glasses were ready. On collection, I discovered that both lenses had been fitted into the same frame, despite clearly ordering two different frames.I collected the super reader at that point. One of the directors stepped in, acknowledged the issue, and assured me that the driving glasses would be prioritised and made available for collection in Maynooth, which is closer to my home.On 25 January, I was again informed that the glasses were ready. When I went to collect them, I discovered that yet again the wrong product had been made—instead of driving varifocals, another super reader had been produced. I was told the driving glasses would need to be reordered again.This is beyond frustrating. Ordering glasses is the core function of your business, and yet this has been mishandled repeatedly over more than a month. The lack of attention to detail, poor quality control, and repeated errors show a complete disregard for the customer’s time and patience.This level of service is unacceptable.
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