Review Time
Was 7 minutes late for a Specsavers Ear appointment, (Christmas traffic Longford), tried calling - couldn’t get through.Used the bathroom before taking my seat in waiting area - staff member arrived to me at 12.43 (now 13 mins after scheduled 12.30 app) telling me that as I was a 1/4 of an hour late “he” couldn’t take me.We’ve always know Specsavers are daylight robbers on the eyewear front … (a 10 to 1 ration of upselling sales staff to actual clinicians!!), but we can add zero customer awareness or service to their long list of shoddiness now. So pleased I discovered this (again) before embarking on any ear-treatments with them.A bullet dodged I think.
I was wearing the wrong lenses from Feb -to December as my contact lenses were not updated on their system.When getting tested for an eye test today the optician confirmed it . As I was saying how the lenses hurt me . I had 4 months of unused lenses ,But the manager in store today only wanted to take back 3months as the other box had been opened.I was treated rudely in store as if I was at fault . I later received a phone call stating they couldn’t meet my expectations in which I never had a conversation about & told me my account was closed without any discussion. I sent emails to the retail manager in Ennis & was completely ignored. Explaining it’s affected me with headaches & have very dry eyes.Avoid Specsavers at all costs . Also Specsavers replied after this was posted . So I replied to them & they have completely ghosted me stay away they do not care !!!
I visited Specsavers yesterday, 27th November, and completed a medical form that entitled me to a free eye test, as it had been two years since my last one. Before my appointment, I asked to confirm that there would be no charge with my medical card. I also double-checked with the staff member at the desk as I was leaving, and was told there was no payment required.However, today (28th November), I received a phone call informing me that I owed €25 for an additional part of the test. I paid the amount, which isn’t the issue. The problem is that this extra charge was not explained to me during my visit, and I had already left the store. The situation felt unclear and a bit misleading.
Awful service, the optometrist was late to the appointment and mis diagnosed me. The glasses I received made my vision worse and caused me severe pain in my eyes and headaches. The staff member who sold me the frames when contacted was extremely rude and accusatory blaming me for their mistake and trying to extortion me by demanding I pay a further €170 to fix one pair of frames only. She then proceeded to lie to me and say I was not entitled to a refund. Which I got in the end. DO NOT use their services they are scam artists and clearly incompetent
CALL IN TD NASS SHOP 19 NOVEMBER, ABOUT EYE TEST A MEMBER OF STAFF APPROACHED TO HELP THEN ANOTHER THEN ANOTHER, WHEN I ASKED ABOUT PRICE THE COMPUTER SYSTEM IS NOT WORKING I WAS INFORMED, KEPT BEING TOLD MEDICAL CARRD PAYMENT FOR THE GLASSES, I SAID I ONLY WANTED A REPLACEMENT PAIR, UTTERLY HOPLESS HELP, WILL NOT BE RETURNING, GOING ELSEWHERE. NOT ON TWITTER OR FACEBOOK OR ANYTHING ELSE I DON'T DO SOCIAL MEDIA
I am thrilled with the customer service from Bethany in the office in opera lane store, for her level of professionalism and excellent record keeping while assisting me with medical records these past few days. She truly went over and beyond for me.
The lens are the worst lens Ive ever had. I need reading glasses, with Specsavers glasses I have to position the book or computer at a exact distance away from me or its out of focus. Im actually still using my old glasses, I can see clearly for 1.5m with my old glasses. With the new ones everything more than 0.5m in front of me is blurred. I also wanted a pair of bifocals for driving, they sold me varifocals which are even worse. I wanted the top of the glasses to be clear glass, their prescription glasses top and bottom making them useless for driving. Aggressive sales, sell the customer something more expensive even if its not what the customer wants. I will never shop in Specsavers again.
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