Review Time
Long time Specsavers customer, have quite literally spent thousands here over the course my life. Brought our 10 year old daughter for her second eye test in the Tallaght branch last night. At the till, I asked the female staff member for a receipt, she pointed and said there it is. I asked nicely could I please have an official receipt (to claim off my health insurance), she literally sighed in my face and visually scrunched up her face and said that receipt is fine, I say no sorry I need an official receipt, she sighed again and said that takes time, that takes too long, they will accept this. I said they won’t accept it, they need an official receipt, I have claimed with them before. Again she sighed and said they will. I then said, why are you telling me what my insurance will accept, I know for a fact that my insurance company only accept official stamped receipts, not till receipts. She sighed again and said fine. I then asked did she have a problem and one of the other staff members walked by and audibly scoffed. I was livid at this point. She said no there’s no problem it just takes a while and I asked her was she aware how rude she was being? At this point she walked off to get the receipt and I walked off also. I have never been spoken to like that by a staff member in any store, not even on the phone and especially not in front of my daughter. The manager came over as he had heard the end of the conversation and was very apologetic and kind but still an absolutely bizarre and strange situation to be in, all over a receipt which ended up taking less than 5 minutes to do up. The irony is that by me asking for the receipt there and then, I was actually saving them time because I would have had to call them and the number goes through to Citywest, then ask to be transferred to Tallaght, then ask for the file to be retrieved, then ask for the letter to be drawn up then ask for said letter to be emailed or posted, all of which would have taken far longer than the simple request I asked of this lady. Needless to say I will be moving all my business to Vision Express and I hope that woman gets the the karma she deserves. If she was my employee I would sack her not just for such poor customer service but for pure laziness in not wanting to draw up the letter. I have her name which I won’t be posting here but I will be making a complaint to head office.
Check your Receipt from Top to Bottom and then check it Out Again as they make the Receipt Very Complicated printing the same Figures many Times before handing your Hard Earned Money over to Spectators Athlone and Always Keep your Receipts Don’t Worry about Offending the “Nice Friendly Staff “ they don’t want you to check your receipts ether as I found out This is an UPDATE ON MY EXPERIENCE with Xxxxxxxxxx Golden Island AthloneWHAT A JOKE !!!!I still haven’t been sorted out regarding my last Two Pairs of Glasses now remember this is going on since November 2023Sorry I haven’t KEPT EVERYONE UP TO DATE on what’s going OnThat’s a LONG STORY soon will be a YEARI ALSO BROKE MY WREST DUE TO IMPROPER LINSES IN MY GLASSES and was OUT OF ACTION FOR TWO MONTHS( they were the second pair that went missing for 3 months)I have Phoned the shop to talk to one of the Directors who works there Hundreds of Times also to get my Hearing Tested I’ve been told I will get back to you / I will pass on your request / will text you asap / I could GO ON and ONBROKE MY WREST DUE TO IMPROPER LINSES IN MY GLASSES and was OUT OF ACTION FOR TWO MONTHS( they were the second pair that went missing for months)I have Phoned the shop to talk to one of the Directors who works there Hundreds of Times also to get my Hearing Tested I’ve been told I will get back to you / I will pass on your request / will text you asap / I could GO ON and ONI WILL TELL YOU THE OUTCOME OF MY MEETING IF I EVER GET ONE AND HOW THEY WILL
Despite having been given the wrong advise about my new glasses which was unsuitable for my prescription Sharon the manager and Autumn from Specsavers who made sure that my glasses fitted correctly, far exceeded my expectations in helping me choose new frames which were better suited to my prescription I can not praise these ladies from the Nottingham branch highly enough. So once again ladies thank you for listening my concerns and making me feel that nothing was too much trouble .Service shouldn't be judged on things that go well but on how quickly and how well things are put right
I've been getting my glasses fitted at Specsavers in Ashbourne since 2019, previously in Blanchardstown, and I'm afraid my glasses weren't fitted correctly from the start. However, my recent experience has prompted me to write this review, mainly because Specsavers has ignored the complaints I've sent. Staff from Ashbourne is extremely rude and is using gaslighting techniques to intimidate their customers. I bought varifocal glasses with second pair free, but still it cost me €400. When I collected my glasses, I immediately noticed that I don’t see correctly but I was forced to try my new glasses for 2 weeks. The objects I looked at with my glasses were distorted, the letters were blurry, I suffered from severe eye pain and headache, but I was trying to wear new glasses as I believed in professionalism of the staff. Most difficulties I had with close and intermediate vision. During my few interactions with Specsavers’ staff in Ashbourne 3 people introduced themselves as managers, and every one of them was giving me contradictory information. They were trying to sell me another pair of glasses telling me that tailor-made varifocals are not good for computer use, despite the fact that the Specsavers website clearly states that they are suitable for reading, driving and working on a computer. They offered to “lift my lenses” but after that I was unable to see on distance, however, reading was ok. Still intermediate vision was not good. When I came back again to the store, I was again gaslighted by another manager, who at first was telling me that my frames are too big (but when I was buying them no one questioned their size) and later, when I was refusing to change frames for the smaller one, she offered to replace my lenses for different one. I could not get information which one she is offering, as I paid for most expensive tailor-made lenses, so changing for different varifocals had no sense for me. I decided to go on Specsavers chat with question what types of tailor-made varifocal lenses they have, but I had to wait for answer for several days, because they did not understand my question. Finally, they confirmed that they have only one type of tailor-made varifocals, so clearly for me this manager was trying to replace my lenses with cheaper ones without informing me about it. It was only when I came with a family member who was with me to witness their gaslighting and rude behaviour they offered me refund. I wrote a comprehensive complaint to Specsavers over a month ago, but I still haven't received a response. This clearly demonstrates that not only Ashbourne branch, but the entire company, doesn't care about customer well-being and satisfaction. I also requested all my medical records under FOI, but only received prescriptions, no additional information about me, and I know they have notes on the whole situation because the manager herself informed me about it during our last conversation. After this traumatic experience, I went to a regular optician, and it turned out that I had a completely different vision problems than the one diagnosed by Specsavers. The optician gave me a prescription without any problem, and I ordered my glasses online for which I paid only €52. Not only are my glasses advanced varifocals, much better quality than the ones from Specsavers, but they also have scratch-resistant coating, reflexion and 100% UV + blue light blocking. I have one pair of glasses that meet all my needs, I can finally see without any problems, but also with such low prices, there's nothing stopping me from buying more glasses in various styles.Don't overpay, because you really don't have to, and it's best to have your eyes examined by a professional optician who knows their job.
Shockingly bad service from their Liffey Valley branch. Booked a contact lens assessment almost 1 week ago. 6 days later I get a call - no apology, telling me that they don’t offer that appointment on a Sunday so I need to change my day..The appointment was booked via their own website, clearly showing the appointments available for that day. I asked why they left it almost 1 week before telling me this - the employee said “were only “atter” seein it now”…how polite..no effort made, no acceptance that this is their own error, zero commercial awareness of the value of a contact lens client long term. Don’t bother trying with them - they won’t last with this type of service
Very disappointed with Specsavers Sligo. Paid €55 for a full eye test and contact lens prescription. I only received the glasses prescription. They promised to email the contact lens one but never did. In-store staff couldn’t find my prescription and asked me to pay again. Manager refused to give their name, and no customer service email was provided. Lack of transparency and poor service. Not recommended.
I got eye tested and paid for new glasses on 17th July 25.The opticians were very good, spent great time testing.Went home submitted a claim to my health insurance, this was declined because they could not make out the date.I called in on 18th July to Specsavers for to ask them to give me a 3 lines on an A4 page, they said it would take A Week.When i collected my glasses on 23rd July, i explained to optician i needed a clearer receipt, he said Its up to The Admin Section and it could take a week.I got an e.mail last night dated 28.7.25BUT SAID Date of sale was 28.3.25.
Just collected my glasses from Specsavers Dawson Street — and, not for the first time, the service was faultless. From start to finish, the entire customer experience was exceptional. The staff could not have done more — all so personable and accommodating. Nothing was too much trouble. The eye test itself was very detailed and thorough, lasting around 50 minutes. Everything was clearly explained by the optician, Lisa, which made the process reassuring and informative.As my prescription is due to change again next year, I opted for the most basic offering — but despite the low cost, the frames are excellent quality. The whole process is smooth and well organised. Booking an appointment couldn’t be easier, and customers are seen promptly at the agreed time.It’s a genuine pleasure to write such a positive review. I’ve been with Specsavers for over 20 years now, and long may it continue. I’ll be back again in 2026. 10 stars.
Fox valley Stocksbridge store so disappointing - promised me sincerely that glasses would be ready well before my holiday, so I ordered them….4 times they have said they are not ready! Promised me Friday, not in so booked for Saturday promised again they would be in - fitting appointment booked, then cancelled & they said they would be in by dinner time now, called at dinnertime with zero apologies or solutions said not going to be in until Monday - so how I have to go pay another £300 to another optician to get same day glasses to go away on holiday with - this store was supposed to be ‘making my appalling previous experience with another store’ right but yet again I am left out of pocket paying upfront for glasses that never arrive within the 2 week time frame promised, not being able to see properly & yet again another holiday made super stressful having to pay another company to rectify specsavers mistakes & even worse appalling customer service. The optician I saw was great but the other staff are clearly mostly trainee level & incompetent & inept at dealing with issues. Alex the supervisor was utterly useless - didn’t even apologise for delay just said come in Monday & speak to the manager if you’re not happy….Fuming
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