Review Time
I signed up with Spintel, wanting to give this lesser-known company a fair chance. Based on a few positive reviews, I took the plunge. However, after two SIM cards, extra charges, poor technical support, and months without internet access, I’m no closer to having a functioning service.Now I’m being told I need to pay for another Spintel modem to be delivered. At this point, I’m ready to give up on the company altogether. It’s been a terrible experience — costly and frustrating — with multiple units sent back and forth, SIM cards that don’t solve the issue, and having to rely on a hotspot instead of the service I paid for.The unlocked Telstra Inseego device I used as a replacement for the faulty Nokia tower worked fine and delivered decent download speeds until the service was cut off. Despite being told everything was fine, the 25 Mbps plan led to blocked service.After testing with multiple devices, it’s clear the problem lies with Spintel’s service, not the hardware. Customer support offers little help, and you end up paying more than with other providers.I recommend avoiding Spintel — the service is unreliable, and the support is ineffective. Walk away.
I have been a customer of Spintel for over 10 years and currently have an NBN Internet service and two 5GB data 'sim only' mobile phone services. Spintel has provided a ‘Bundle’ discount, on each of the mobile phone plans, for many years.I recently received an mail from Spintel which advised that the 5GB 'sim only' mobile phone services were no longer available and would be 'moved' to new 22GB per month plans. I phoned and was advised that my existing ‘Bundle’ discount would continue to be applied to the new mobile plans.On receiving my latest invoice I discovered that the ‘Bundle’ discount had been cancelled on both of my mobile plans.I again phoned Spintel only to be advised that I must have been 'mistaken' and misunderstood the information during my first call and they would not be continuing to provide my ‘Bundle’ discount on the new mobile phone plans.The increase in cost of the 'moved' plans, and the cancellation of my ‘Bundle’ discount, results in a 121% increase in both mobile phone plan charges.Not my idea of good service or fair practice !!
Worst experience and customer service with internet provider I’ve had!. I wanted to join Spintel as a new customer but the process ended up being incredibly difficult and customer service was absolutely appalling.Starting from me lodging my request to connect internet online on Thursday, 28th of November. I got confirmation and trusted the process. Considering there was no internet or any contact with the company on that day, I called. The customer service representative was polite but not knowledgeable whatsoever. She kept telling me that my address doesn’t exist and if sure my address is not (next door units). Yeah, pretty sure I know where I live. Then she checked the land rates document that I’ve uploaded, approved it. Asked me all S/N from NBN box, which I provided. Suggested that it will be escalated to the technician team as the address can’t be found in the system. It was almost an hour phone call. Way too long to be this unproductive.However, there was no contact on Friday, so I had to call again. And again, customer service representative checked uploaded documents, confirmed my address, said it will be connected over the weekend by a technician team as it’s escalated already.Monday comes, still no internet. I called again. Another customer representative told me that my order is canceled because I “have not provided valid documents”. When I asked which documents they need, she insisted that they need “lease agreement”. I explained number of times that I don’t have one because I’m the owner or this property and land rates letter from council is more than enough because it verifies my address and name. She kept insisting it’s not enough and not valid, order is cancelled and I need to provide lease agreement. I felt like she does not understand what lease agreement is for. After 11 minutes of wasted time and no resolution offered, I decided to go with another company. I wasted 5 days and heaps of time on the phone with their promise to connect when in fact nothing being done. They also have not contacted me to advise that any additional documents required or that order “had been cancelled”.It’s by far the worst customer service I’ve received from any internet provider. And I haven’t even connected yet, so no interest to gain a new customer.Went with another company and was connected in 40 minutes with no issues.Customer representative Elsa responded in email that they needed those documents for NBN because my address is impossible for find 😂 Somehow other company not only found the address, but also connected everything without collecting unnecessary personal data. With the same NBN that didn’t reject anything.
Barely 2months services, when hubby was upset with their service. I was defending them that it will get better but I was sooooo wrong, it got worse with the way their Nokia device kept going on and off, very disruptive. And to crown it for their bad service, I will have to pay to send their non performing device to them.Spintel not good at all
Spintel sends a reminder of the amount before direct debit is taken from account I did this and another large amount taken leaving me with a dishour fee from bank and I've been waiting 2hrs on the phone cause the website is down and messenger is useless
We spent days trying to contact and resolve our internet issues. Spintel first reported that everything with NBN was fine. Then days later they reported that NBN had an outage. Therefore they were trying to resolve the wrong issue. Makes me feel like we were lied to throughout the process. This is not the first time we have had issues, around 4-5 times within 6 weeks. It is always hours to even reach someone to help and then hours to step through the resolutions. They clearly have not resourced their help desk appropriately. I cannot imagine they will win awards with what has evolved into industry worst customer service. Spintel is an absolute scam of a service provider.
WORST PROVIDER EVER. THEY GET YOU WITH HIDDEN FEES AND CHARGES. I UPDATE MY CARD AND THEY SCREW UP ON THEIR END AND HIT ME WITH 100 IN FEES. WORST CUSTOMER EXPERIENCE EVER. THEY LEAVE YOU ON HOLD ON OVER AN HOUR. DO NOT JOIN AND GET RIPPED OFF LIKE ME
I wanted to wait a while before leaving a review but after eight months it's been great. We switched from an overpriced telco *Cough* iiNet... *Cough* because cost of living is getting CRAZY, they having reliability issues and we saw SpinTel were cheaper for the same speeds. At first I was a bit skeptical because I hadn't heard of them before but we switched to the Spintel 100/20 FTTC NBN plan about eight months ago and it's been rock solid. Great price and fast and reliable speeds. I've referred two friends with my refer-a-friend code, they both love it and I get some money off my bill every month which I don't think any other telco offers!?!? Stoked!
Claim your business profile now and gain access to all features and respond to customer reviews.
SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
deflorance.it
notre-dame.pharmacie-monge.fr
axa.com
spincrush.net
inkthreadable.co.uk
www.speedymags.com
advancecareersuk.com
welcometobob.com
authorscrew.com
braintrainuk.com