Review Time
They are the worst company to deal with. They make it so hard to deal with them and I tried to port my Number to new provider and they blocked the transfer 3 times and then canalled the number This ia a phone number I have had for my business for 20 years and now have to try and get it back as the loss of business to me will be substantial
I am deeply disappointed with the customer service I received. After the recent passing of my mother and having a few weeks of work due to my mother passing, I reached out to set up a payment arrangement for my outstanding balance of $205. I offered to pay $100 in the next few days and the remaining $105 a week later, understanding that my situation was dire due to my recent loss and mental health struggles.However, the staff were unhelpful and inflexible, insisting on a death certificate before they would consider my request for a payment arrangement. This requirement is unreasonable and insensitive, given the circumstances. Instead of providing support, the company chose to add to my stress during an already difficult time.Also I do not even have a death certificate to provide. Their refusal to work with me and their lack of compassion is truly disappointing. I expected more empathy and professionalism from a service provider. I have also been with other internet providers in the past and have had to set up payment arrangements and they have never requested documents or anything and have just instantly set up payment arrangements.
Agree with other reviews, long wait for customer service, that's proven every spintel customer facing lot of problems. Speed issues, we are receiving approx 30/6 speed every day and night, we are on 100/20 plan, try all restart unplug cable when you contact spintel work fine for day and back to same next day. Optus and Telstra charge big dollars. This is cheap and nightmare. Change soon. Use for 2 months no more. Website have paid reviews and awards.
It really is bad as other people have already stated on the website. I wish I had properly checked reviews before connecting to Spintel. Since joining in July, they have been unable to assist me with connecting VOIP claiming it was an issue with the modem from my previous provider saying it was locked. I contacted my previous provider who confirmed the modem was NOT locked. Anyway, for NBN25, we only connect 2-3 devices max at any given time but we have constantly had drop outs and/or no coverage for a whole day or more. When I asked them what was going on, they say its an outage but yet the website did not publish any either planned or unplanned outage so Im guessing its the service provider. When you try to get hold of Support via telephone the queue is really long and the callback is non-existent.
Joined Spintel, they failed to cancel my old service as promised. Then I've been charged by both companies for internet. They then refuse to help me claim credit for the mistake. Ended up at the TIO, Spintel continuing to argue that it's my fault and won't credit me. In the end the CSO Elsa credited my account but not without continually blaming me. Somehow during this period they have also charged me another month when they aren't supposed to charge until the TIO case is over. The debit failed and then they charge $15 dishonor fee. This company is a joke, poor service, useless to call, never answer, can't help have no respect for their customers. Avoid at all costs. Clowns.
We signed up and were told by Spintel that we already had NBN connected to our property. We tried to explain over two weeks that we did not have NBN connected but were ignored. At our own expense we hired an electrician who ascertained that the NBN connection belonged to next door and was registered to our property by mistake. Still no joy with Spintel. They effectively accused us of lying. We cancelled the service but were told that we still had to pay for a month because that was stated in the Terms and Conditions!
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
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