Review Time
Ongoing issue with phones. Customer service is up there with the worst I have experienced. They are hoping I just go away. They have made me fork out over $500 for new phones and modems only for the problem not to be resolved and they still maintain it is a modem issue. I have never actually spoken with anyone, they just email the most generic responses back constantly. They are simply terrible
moved from Telstra to Spintel as they're cheaper, had issues from day 1 but given them a chance, after 2 bills I kept getting reminders to pay my bill and a Warning email, I have originally set up my Direct Debit and it is working as I received my credit for the 1st bill dispute but here we are 3 bills later and their system does not work and automatically generates Warning emails, Texts and calls. WORSE ISP by far, similar rubbish as TPG, DODO and other horrible providers out there, you're better off paying extra and have LESS headache !!!
I am constantly having to reset the NBN box due to dropouts. Asked for a new NBN box but apparently they can't seem to find any fault and blaming my modem which is not what I have to reset. My modem is not the problem. They have now said they will ask NBN to investigate but if they don't see a problem then there isn't nothing that they can do.Seriously now considering going to starlink to rid myself of this crap!Screw you SpinTelScrew you NBN
Very bad experience. Very bad service. Spintel failed to provide an internet service for 10 days during my daughters year 12 exam studying. They have no back up service at all. They still invoice for the service they dont provide. They refuse to refund for the service they cant provide. I had to use a professional service temporarily so my daughter could continue her year 12 studies and asked Spintel to cover the costs due to them not being able to provide an internet service. They refused to cover the costs. They keep refering to thier terms and conditions which basically state they dont have to provide a service but can still invoice you for it. When trying to deal with them, they keep handballing the complaint to other people. So far I have dealt with about 7 people, during the last couple of weeks.I woud advise against using their service, or non-service as I have found. They wont even tell you when they stop your service. They want you on direct debit so they can keep taking your money, whether they provide an internet connection or not.A scam is a scheme whereas a person, business or company will take your money without providng a product or service........Stay clear.
Very poor experience- Worst service I’ve ever had. And to top it off, after canceling my account, I apparently had a $54 bill which I was never verbally told about, and 3 months later I found out Spintel has issued a default onto my credit file! If the company had been bothered to just pick up the phone and dial my number I would have paid immediately but instead they just sent some emails (landed in my junk folder) and failed to physically call. It’s 2024 and with the amount of scams out there I feel it’s extremely unprofessional to rely on emails alone. I now have a damaged credit file for 5 years over this silly little $54. Once I learned of the default I called up immediately and requested the default be removed, and Spintel insured me once I paid then they would start the process so I then paid over the phone and since then have never heard a single word back!. Seeking legal support now
The service was connected quickly however the connection was intermittent. Several phone calls to Support resulted in them questioning the modem used, after which I purchased a new recommended modem. Week2: The service was still not working even thought I could see Spintel and they could see that the service was connected to them. On week 3, they had an NBN Tech check the service. The NBN Tech apparently resoldered a connection somewhere in the street pillar, and the service was still not working. I did a TraceRoute and again I could not be connected to the Internet so to me it was an issue with their configuration. We tried so many changes at their request but no change to no internet. After a long morning on the phone to them I gave up and cancelled the contract. The good news was, I contacted Aussie Broadband and arranged for the NBN via their service and within 45 minutes they had the service working with no other changes made to my modem. Spintel only partially credited my account.
This is my very bad experience with SpinTel. Ordered 5G home wireless and signal keeps dropping out. Rang them unfortunately issue can't be fix. So I cancelled. Beware!. You pay for a refurbished modem ( $500) outright and if it's more than 14 days over there will be no refund. You still need to return the modem at your own cost and also get charged $20 they call it "restocking fee". A lot of hidden cost which are not mentioned in the contract. Learned from my mistake and not get con by them.
Spintel used to be a very good provider; not any more!Slow NBN speeds, as well as some account tech. problems, and their customer service is quite useless.Lack of knowledge, and no communication among staff, plus no promised followups.Would no longer recommend; may have to find a new provider!
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
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