Review Time
$300 excess data charge, they claim they sent email notifications but they haven't (I receive other emails from them just fine, those emails just weren't sent.) They've advised this excess charge should've capped at $100, and said they'd only charge $100 - and then went ahead and charged $300 anyway.Takes like two days for them to get back to you via live chat just for them to gaslight and lie to you while stealing from you. Reported to Ombusdman.
Good luck with Spintel. My nbn drops out on a regular basis. The router never resets so if the nbn goes off during the night (as it often does), it is off until I reset the router. My alarm does not operate, my Google Home does not operate. I decided to go elsewhere. Good luck contacting support. I was 417th in the queue and that number never went down over the 45 minutes that I waited on line. Really poor service and I would not recommend Spintel to anyone. This is not my first issue with them and none of my problems have been addressed to my satisfaction. Best just to stay away!
Signed up to SpinTel 4 days ago on the back of the WhistleOut Editors pick. What a dud SpinTel was. I signed up for the 250/50 plan and was not able to get an upload faster than 0.16MB. This resulted in web pages not loading and kids and wife not being able to do school work or emails. I tried calling their support line and it didnt take calls. A chat message online said i was #746 in the queue. Apart from the rapid setup everything else was poor.
So far it's been a cracker!Best Deal online for months now.Most time is up, infrequent drops (but do happen late at night)Best price for the speed, which I get over average as the tower is almost in ear shot of my receiver.Have been in contact with CS, we shall see if it made a difference when account is/when/if closed.
Recently signed up, however my service was still with the previous provider. Contacted Spintel for what should be a simple piece of tech support to switch my router over to Spintel. There is no Tech support. None. They claim there is an online chat service, however, tried that but was in a queue with 200 ahead of me. After an hour that never progressed and clearly was going to take all day (and night?). Therefore for all intended purposes there is no tech support whatsoever. Tried phoning them, but on weekends there is no human that works for Spintel that you can speak to. None.Therefore, unless you have high-end tech skills do not sign up with this company. I cannot comment on their Internet service as I cant get connected!
I signed up with Spintel based on a WhistleOut listing advertising an NBN100 plan for $65/month for six months. The offer seemed straightforward, and I even received a confirmation email with a contract reflecting those terms. However, once the service activated, I discovered the discount had been removed without notice.When I contacted support, I was told I was ineligible for the promotion due to a prior account from four years ago—something I was never informed would disqualify me. Worse, I was told I’d be charged for the full month even if I cancelled immediately. After escalating, I was offered a reduced $10.95 “loyalty discount”—not the $16.95 that was originally advertised and confirmed at sign-up. The issue was brushed off with no meaningful resolution, and the first bill still came through at the full $81.95.Spintel failed on two major fronts: 1. Lack of informed consent – I wasn’t notified that the discount had been removed until after the service started, removing my ability to cancel beforehand. 2. Failure to honour advertised pricing – The discount I signed up for was never applied in full, and I was strung along through vague promises and delayed adjustments.The inconsistent communication, refusal to resolve the issue fairly, and disregard for what was clearly promised left me with a terrible impression. I’ve since cancelled the service and would strongly caution others to steer clear of Spintel. Their signup process was misleading and their customer service unhelpful at best.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
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