Review Time
Onboarding was great! then is was downhill from there. For the first month I had no service due to network upgrades. Tried calling the company and you will be put on hold for hours request a call back only to be put on hold. My bill went from $54 to $69 without notification. Internet service is very basic - between 7 and 10 pm I had a speed of 0.1mbps, too slow to open an email. Finally went to cancel - internet was ironically too slow to do it online, tried calling for days could not get through to anybody. Now I'm being forced into another billing cycle. Would not recommend this company to anybody.
Worst customer service ever! One week of no internet, waited on hold for 90 minutes with no solution provided, called again waited on hold for 40 minutes - poor line so the lady hung up, then finally got someone who basically just Ramesh me out the trouble shooting from the website. Cancelled contract today after 1 week, so glad I don’t have to deal with them again.
Once great customer service has disappeared. I think they may have been off-shored recently. Its just a complete disaster. On hold for 3+ hours. SIM card activated on website 7 days ago - still waiting for it to happen. Avoid this company. Will move internet and phones to another provider.
Deliberate EvasionThey poached us, stating we could get speeds we can't, charged us for it, refused to connect me with complaints, I have tried the link (doesn't work), the chat doesn't let me respond and closes, eventually I left a a survey response saying I will go to ombudsman, then suddenly the chat works, the complaints have still refused to get back to me, the email is not valid both internally (in the spintel system) and externally, they are purposely avoiding me and I have proof.
When I went to pay my bill, it kept rejecting the payment. I know my account details are correct. I can not access my account at all. I've also called twice, waiting on hold, so I requested a call back. Which I never received. Just received an sms now that the payment has been rejected again and that I have 24 hours to pay it or my service will be interrupted. So I ring again and had to request a call back again. Spintel rang only to have it intercepted by another caller and they hung up.
No customer service whatsoever. Been trying to get hold of them for a trivial service cancellation request way before the activation date, via all the methods possible (live chat, phone, email, WhatsApp) with multiple nudges, but almost a week with no reply nor callback is absolutely a joke. I cannot believe they still have customers and still operate, or they do not?
Worst ever company ever. Signed up for 5 g internet 50 mb/s.They sent me modem- without any instructions how to connect it, it was on bottom of modem qr code, which I should scan, and it should be take me to instruction. But it’s not, qr code didn’t work. Finally I connected my self, but speed was 6-7 mb /s and it was dropping a lot. I tried to reach them any way they provided- livechat,what’s up, call, no response at all. I used this internet for 2 days and canceled. I paid 25 $ for delivery modem to me, then I paid 28 $ to return modem, plus they want to charge me for whole month since I signed contract, not since I got modem and connected and 2.30 for something else and 3 times 1 $ each for verification card.So resume ,for being use internet for 2 days I lost 25+28+59+2.30 +1+1+1 =117$ dollars. Don’t sign with them , you will lose your money and you will get horrible service.
This is the worst internet company I’ve ever dealt with. It’s nearly impossible to reach them. I’ve tried calling them, using their online chat, and even leaving them messages on WhatsApp for three days, but I haven’t received a single response. I really don’t recommend this company to anyone, and I believe that most of the good reviews for them are fake.
$300 excess data charge, they claim they sent email notifications but they haven't (I receive other emails from them just fine, those emails just weren't sent.) They've advised this excess charge should've capped at $100, and said they'd only charge $100 - and then went ahead and charged $300 anyway.Takes like two days for them to get back to you via live chat just for them to gaslight and lie to you while stealing from you. Reported to Ombusdman.
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SpinTel is an Australian-based telecommunication company that mainly provides residential broadband, 4G connectivity and home phone packages.
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