squaretrade.com

4.1
4.1 Based on 1.5K reviews

Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers s...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.1

/
5

1.5K Reviews

5 Star
68%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
18%

Filtered Reviews

Filter Reviews

Review Time

Elisha Turner
Protection plan is unhelpful

I tried to get my dryer fixed through the protection plan. Initially, they claimed I had no insurance, but after proving I did, they said maintenance isn't covered. The dryer isn't heating due to a broken component, as confirmed by the technician. He promised to order parts but three weeks later, the company said he hadn't reported anything. I later received an email saying it was a maintenance issue and not part of the plan. The dryer spins but doesn't heat.

1
Date of experience: Nov 17, 2025
Jazz C
Absolutely terrible experience with…

I purchased a device protection plan through the Mint Mobile website, provided by Allstate. Less than 24 hours later, I canceled the plan after returning the phone to the retailer. Allstate emailed me confirming the cancellation and stating that a refund would be issued.However, when I followed up, I was told the refund is Mint Mobile’s responsibility—something not mentioned in the Allstate email. This contradiction caused confusion and frustration, as I relied on Allstate’s official communication. Mint is not taking responsibility. I had to navigate conflicting information instead of receiving clear guidance from the provider I trusted to handle the plan. I had to file a claim with my bank in order to hopefully receive my refund. I will never trust Allstate protection plan for coverage nor companies that are affiliated. I can't imagine having to file an actual claim with Allstate.

1
Date of experience: Nov 14, 2025
Michael
Absolutely terrible customer service

Absolutely terrible customer service. No one will help you!!

1
Date of experience: Nov 14, 2025
Marsha Dewey
Frustrating process

Frustratingly long wait for replacement vacuum. Perhaps they should offer vouchers/gift card for the company you purchased the original item from...just a thought1. Filed claim 11.09.25 or before for my SHARK Pro Pet Cordless Vacuum2. They provided list of "acceptable replacements" not the one I purchased (this was pretty quick)3. I chose a vacuum and they reached out for my phone number twice even after I provided it4. I reach out for status on 11.12, 11.18, 11.285. Finally, 11.29, they have ordered the replacement (I had already given in and purchased a new vacuum) 6. lol I have a husky Who can wait almost a month for a vacuum?

1
Date of experience: Nov 09, 2025
I called and spoke to 4 different…

I called and spoke to 4 different representatives at 4 different times ordering a replacement and confirmed In email however was treated not so kindly on my last call , hopefully this time I actually get my tv

3
Date of experience: Nov 06, 2025
Fraid Knot
They told me it was a $99 deduct with a…

They told me it was a $99 deduct with a Family Cell Phone Plan for 4 lines $19.99 monthTried to get a $425 phone repaired.They tried charging $149Cancelled my Plan!

1
Date of experience: Nov 04, 2025
Norman Crenshaw
AVOID ALLSTATE'S COSTCO WARRANTIES LIKE…

AVOID ALLSTATE'S COSTCO WARRANTIES LIKE THE MOLD GROWING IN MY FRIDGE! I bought a Kenmore refrigerator in May 2022, dutifully added Allstate's "extended protection" for mechanical/electrical failures. Three years in, legitimate defects emerge: doors that won't self-close (day 1 issue), frost choking the freezer drawer (defrost fails repeatedly), and a dripping water dispenser breeding mold. Normal wear? Manufacturing flaws? Doesn't matter – Allstate DENIED my claim faster than their agent could spam "I apologize."Their "reason"? I dared say issues "started from day 1" but clarified frost/drip took time to notice. Agent latched onto wording like a pitbull, calling it "pre-existing damage" under a policy requiring "fully functional on day 1." Newsflash: Frost doesn't magically appear in the store! It's a sealed system failure that builds. But common sense? Zero. They suggested returning to Costco after 3 YEARS – hilarious if it weren't infuriating.This "protection plan" is a profit-grab scam: Collect premiums, then hide behind fine-print loopholes to avoid payouts. Agent promised escalation to "appliance team" – bet that's code for "ignore forever." Why bother with Allstate when they'll point fingers at Kenmore/Costco while you foot repair bills? Useless, heartless, and predatory.Last Allstate product EVER. Switching to brands that honor warranties. Costco: Ditch these clowns! Consumers: Save your money – self-insure or buy from ethical sellers. #AllstateScam #WarrantyRipOff

1
Date of experience: Nov 03, 2025
Patricia Jackson
Electrolux Dryer Repair

Online service was fast and efficient. Parts were delivered timely before the tech arrive. Aaron with Gunter TV and Appliance tech had excellent customer service skills. He made sure the laundry area was clean just as he found it.

5
Date of experience: Nov 03, 2025
Lori J
Fabulous agent and awesome quote!

Travis was the agent I dealt with. He was awesome! Super helpful and understanding about what I personally needed. Im disabled and i dont have alot of money to work with. He made sure I received all the coverage I needed within my price range.

5
Date of experience: Oct 31, 2025
Ty it's honest

Ty it's honest , fair and timely.

5
Date of experience: Oct 30, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more

  • email socialhelps@squaretrade.com
  • language https://www.squaretrade.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More