squaretrade.com

4.1
4.1 Based on 1.5K reviews

Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers s...

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Average Rating

4.1

/
5

1.5K Reviews

5 Star
68%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
18%

Filtered Reviews

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Review Time

Avid shopper
Easy claims

Easy claims, reliable program, representatives polite and helpful.

5
Date of experience: Sep 05, 2025
customer
Fantastic people helping me

Fantastic people helping me . The T.V. came so quick . Awesome

5
Date of experience: Sep 05, 2025
Anni Lombardi Teague
quick and efficient service

I had the protection plan for my Fitbit. I contacted your team and they responded in a quick manner and replaced my unit within days. My only regret is that I was unable to acquire a protection plan on my Fitbit replacement.

5
Date of experience: Sep 05, 2025
Chrisangela Goodman
Excellent customer service

Excellent customer service, and fast service.

5
Date of experience: Sep 05, 2025
Fred
It has been a nightmare and as usual

It has been a nightmare and as usualAllstate is doing everything they can to not pay a claim they approved I have spent 5 hours on the phh h one back and fourth with their representatives and they don’t have anyone smart enough to understand that the phone number changed and we have insurance on the current phone number that the claim was filed under they are the most inept useless insurance company on the world and I would not recomend them to ANYONE FOR ANY KIND OF COVERAGE THEY SUCK

1
Date of experience: Sep 05, 2025
customer
Overall good experience

Parts arrived well before tech, meaning he could start right on schedule. Communucation was good - repair successful.

5
Date of experience: Sep 05, 2025
customer
Quick response and shipping

5
Date of experience: Sep 05, 2025
Bill
Quick and Easy.

5
Date of experience: Sep 05, 2025
customer
Easy instructions and quick replacement!

The instructions for how to file a claim were easy. Even the steps for me to take photos and a video were easy. I was amazed at how quickly we had a new TV!

5
Date of experience: Sep 05, 2025
customer
Technician came out to look at…

Technician came out to look at refrigerator and stated I needed a compressor, but then reported that there was roaches in the back and we had to get a “infestation team” to come out to look at it. Well we couldn’t find an “infestation team” but did have someone come out to look and there weren’t any live roaches in the unit, just the casings which we could have just cleaned. So we had someone else come out to look again and it WAS NOT THE COMPRESSOR! Had nothing to do with the compressor. The technician should have been honest about what he saw. If we would have went along with his impression of what was going on you guys would have had to come back again because that was not the issue annnd he came a day early and didn’t let us know. 0/10 recommend! Horrible experience.

1
Date of experience: Sep 05, 2025

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Business Details

  • Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more

  • email socialhelps@squaretrade.com
  • language https://www.squaretrade.com

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