Review Time
Issue on the website which I told the company about before ordering, and they gave me instructions of what to do before I ordered to ensure that my order would be correct. I did not receive the correct order, and I have been going back and forth with customer service for a week to get the issue resolved. THEY DID NOT EVEN HAVE RECORD OF MY ORDER IN THE SYSTEM!! I keep telling them the same thing over and over and no one can grasp the concept of there being a problem with my order. Waste of $50. I have asked them multiple times for a phone number so I can speak to someone instead of emailing, and they will not provide it to me. The product itself is good (when it’s right) and I had ordered from them before with no issues, but I will never be doing that again.
Complete joke! Product/order never arrived despite e-mails saying it had been delivered, there has been nothing anywhere. They have ignored all e-mails or requests for more details about the order - sadly this is a complete SCAM! Avoid this company.
I should have known there would be a issue when I first order. I ordered June 5th, it started off fine, but it wasn't mailed out until after I emailed on June 16th. I got a response within 24 hours and thought all would fine. It arrived (this was a father's day gift and was very late) but it doesn't work! So, I emailed the company on June 25th to request a refund. Still haven't heard anything. Got an email yesterday to review, left a negative review, but can't find it on their site. Still no contact! Save your money.
I cancelled my order within an hour of placing it on a Sunday. I found out the receipent already ahd two embossers, so she didnt need a 3rd. I sent an email. I sent another email Monday morning. Monday afternoon I got a tracking link. I sent another email. Tuesday I got another automatic message it has been shipped. No phone number. Noone replied to any of the emails. I would not order from them. I am contacting my credit company.
I ordered an item on 4/27/25 and was charged for it. As of 5/9/25 it still hasn't shipped, even though their website says it'll be delivered in 3-7 business days. I sent them an email and filled out a comment form on their website to see what's going on. I've had no reply, and both times I received an auto-email back from "Sofa Guard" saying they received my email, which really makes me think these guys are a scam and I'm never getting my money back.
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