stepbuildingsupplies.co.za

2.9
2.9 Based on 200 reviews

Your local online hardware store, specializing in all your hardware needs. This includes building material, home and outdoor materials and everything else you would need for your home. We passionately believe in great bargains and excellent service, which...

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Average Rating

2.9

/
5

200 Reviews

5 Star
41%
4 Star
6%
3 Star
2%
2 Star
6%
1 Star
44%

Filtered Reviews

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Review Time

Damian Ahn
Miscommunication

4
Date of experience: Dec 20, 2022
abodrouzi
I placed and paid for my order with…

I placed and paid for my order with Step Building Supplies on 16/12/2022. I enquired about the status of my order on 03/01/2023. Requested cancellation of my order and a refund on 19/01/2023. After having sent in the completed paperwork for my refund and not receiving ANY further feedback regarding the matter, I received a dispatch notice on 22/01/2023. The communication channels of STEP Building supplies are clearly not monitored or followed through from different departments. A product that I no longer required was delivered to me after absolutely no enquiry or follow-ups from STEP was made regarding my request for a refund.I would not recommend them or buy from them ever again.

1
Date of experience: Dec 15, 2022
Wilber
Not a returning customer.

Ordered a single phase 63amp narrow db mount changeover (exactly as the picture on your website!)switch which i needed urgently on the 12\12\2022. Received the wrong part,(not the same as the picture on your site) a broad switch in February 2023. I cannot use that switch as it doesn't fit in my db board.

1
Date of experience: Dec 11, 2022
wizard_G60
never but from this supplier

I placed my order in the first week of December 2022, I was sent a notification stating that the order would be delivered within seven days. I subsequently followed up seven days later and was told that the supplier had delays a further seven days passed, and the shipping division informed me that the order was released and on its way. I subsequently followed up again and nothing. I emailed after reading the reviews in Hello Peter where several customers have paid and never received their order. Do not order from this company their service is really bad their customet communication is worse.

1
Date of experience: Dec 08, 2022
Piqui675
Excellent Service

Product exactly as shown on website, excellent communication, very happy with purchase , thank you

5
Date of experience: Dec 06, 2022
Timothy Rogers
Good value for money and convenient

It was very convenient, good pricing and the Service team flexible and helpful

5
Date of experience: Dec 05, 2022
Hector Turner
Great service

Exactly what I asked for and when. It was just a bit expensive to get 2 pieces of trunking.

4
Date of experience: Dec 04, 2022
Denis Scott
Everything was okay

Everything was okay. Delivery took a bit longer than expected.

4
Date of experience: Nov 30, 2022
Timothy Cooper
DO NOT BUY HERE

This is a company you DO NOT want to buy from. They sent me the incorrect order and it was a month later. I told them I want a refund as it is not what I ordered. THEY NEVER PAID MY REFUND AND THEY STOLE MY MONEY

1
Date of experience: Nov 30, 2022
Katie Parker
Perfect service

Good packaging. Correct product. Good quality. Constant comunication. Perfect service. Will highly recomend to friends and family. Thank you very much.

5
Date of experience: Nov 29, 2022

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Business Details

  • Your local online hardware store, specializing in all your hardware needs. This includes building material, home and outdoor materials and everything else you would need for your home. We passionately believe in great bargains and excellent service, which is why we commit ourselves to giving you the best of both.

    If you are looking to build, renovate or even add a few items that you have been looking for, you have come to the right place. We strive to offer you, the costumer, what you are looking for at the best prices, making your desire the top of our priority list. We believe in high quality and exceptional prices. We strive to deliver the best products at the most affordable price and ship them regardless of your location.See more

  • email sales@stepbuildingsupplies.co.za
  • call 0104462970
  • language https://stepbuildingsupplies.co.za

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