Review Time
Customer service is just out of this world anytime I've ever had a problem, they fix it. I don't ever have to ask a second time this is why I'll be a huge supporter of this company for years to come plus the products are next level and made affordable
I recently encountered a problem with my printer when the LCD screen failed and cracked. This was disappointing as it made the printer unusable. I reached out to customer support, and I was genuinely impressed with their service. They were prompt, understanding, and managed the situation excellently. Without any hassle or extra costs, their after-sales team arranged for a new LCD screen to be sent to me. The communication was clear throughout, confirming my address and providing updates. The replacement part arrived safely in a reasonable time. This level of support truly demonstrates that the company stands behind its products and values its customers. I am now back to printing thanks to their assistance, and my confidence in the brand is fully restored. I highly recommend them for both their quality printers and exceptional customer service.
The enquiry was answered immediately and the advice and support provided was competent and friendly. The necessary clarifications were requested, on the basis of which the defective part (stepper motor) was replaced.
I recently purchased a Kobra 3 V2 and the Ace Pro combo at a great price. Shipping was impressively fast, delivered in just 4 days without paying for expedited shipping. I faced an issue with my Ace Pro due to a filament jam that damaged a small circuit board. Their technical support team provided a replacement part within a week from overseas. Now, I am back to printing in multiple colors. The Kobra 3 V2 offers remarkable print quality—far superior to my previous model. Overall, my experience has been fantastic. A big thank you to customer service.
My printer was functioning well until it suddenly stopped feeding filament. I disassembled it to investigate and found that one of the motor shafts had broken. I reached out to the support team, and their response was fantastic. Just a few emails later, and a new motor is on its way! Thank you once again!
I purchased some devices, but the signal cable from the printer to the system was missing from the package. I requested the spare part from support and have been waiting for a response since Saturday. Without the signal cable, I cannot use the printer. I sent a message through the platform where I bought the combo, but the auto-reply suggests opening a ticket for a response, usually within an hour, instead of the 3 days for disputes. Unfortunately, I received no reply and will likely end up in a dispute. Only advertising emails seem to work on their side, and I am very disappointed, as many others here.
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