Review Time
I am very satisfied with Anycubic. After discovering a faulty sensor, I contacted support and was helped quickly and clearly. Without any hassle, they immediately arranged a free replacement part. The communication was professional and service-oriented. Great experience.
The support team was quick to answer my initial ticket and sent a part to try to resolve my issue. Due to the error I was getting, it could have been one of several parts so it took a few tries to get the correct one ordered. Each time, Obi was there with an answer and link to send the next part after I told him what happened with the last part that was delivered. It turns out that I needed another extruder due to mishandling and breaking a piece on the first one I was sent. Once the new one was installed, the printer worked no errors!Overall I am very pleased with the service provided from Anycubic on the Kobra S1 printer.
I've had an Anycubic Kobra 3 Max for about 8 months. During this time, I've needed customer service. Any issues I've encountered have always been resolved promptly, with technical information and the delivery of the necessary spare parts. Congratulations, Anycubic! I'm very happy with the way you support your customers.
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